TECEZE
New York / Global
Information Technology Support Engineer
- $70.000 - $90.000
GET
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New York / Global
Responsibilities
Provide dedicated white-glove IT support to CIO/CXO and senior leadership.
Deliver end-to-end support for executive laptops, desktops, mobile devices, and peripherals.
Troubleshoot and resolve complex hardware, software, network, and application issues with minimal downtime.
Support executive conference rooms, boardroom AV systems, and high-profile meetings.
Assist with device setup, migration, refreshes, and executive onboarding/offboarding.
Manage and support Microsoft 365, Outlook, Teams, VPNs, and secure remote access.
Coordinate with internal IT teams and external vendors to resolve escalated issues.
Ensure data security, confidentiality, and compliance while supporting executive users.
Provide after-hours or priority support as required for executives.
Maintain clear documentation and communicate issues/status professionally.
Required Skills & Experience
Proven experience in Executive / VIP / White-Glove IT Support.
Strong expertise in Windows 10/11, macOS, and mobile device support (iOS/Android).
Hands-on experience with Microsoft 365, Outlook, Teams, OneDrive.
Strong knowledge of networking basics (VPN, Wi-Fi, LAN).
Experience supporting conference room and AV technologies.
Excellent troubleshooting and problem-solving skills.
Strong communication, interpersonal, and customer-service skills.
Ability to work under pressure and handle critical issues discreetly.
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