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All Lines Technology
Dallas, TX, United States
*NOTE: THIS IS A PART-TIME POSITION. 3 DAYS A WEEK* All Lines Technology has an immediate opening for an IT Services Specialist I in Dallas, TX! This person will act as an escalation point and initial contact for customer support requests pertaining to the Dallas office end-user IT hardware. Responsibilities Provides technical support to customer
Job Source: All Lines TechnologyBusiness Process Co
Plano, TX, United States
An International company is seeking a ITSM Enterprise Manager/Engineer for a 12+ month contract role. Description: What you"ll be doing: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, mod
Job Source: Business Process CoAcro
Plano, TX, United States
What you'll be doing: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeh
Job Source: AcroAscendum Solutions
Plano, TX, United States
Description: Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Work to further develop, modify, and optimize our existing Service Management Practices as appropriate. Collaborate with business and IT stakeholders to
Job Source: Ascendum SolutionsEataly North America
Dallas, TX, United States
Job Description As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead. The role is full-time and is 100% onsite at Eataly Dallas. Understands support p
Job Source: Eataly North AmericaEataly North America
Dallas, TX, United States
Job Description As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead. The role is full-time and is 100% onsite at Eataly Dallas. Understands support p
Job Source: Eataly North AmericaEataly North America
Dallas
Job Description Job Description Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a se
Job Source: Eataly North AmericaEataly North America
Dallas, Texas
Job Description As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead. The role is full-time and is 100% onsite at Eataly Dallas. Understands support p
Job Source: Eataly North AmericaPlano, TX, United States
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
A PROUD HISTORY OF OVER 75 YEARS
FY22 REVENUE 10.4 BN USD
WE'RE PRESENT IN 66 COUNTRIES
OVER 1,400 ACTIVE GLOBAL CLIENTS
Role: Service Desk Agent
Location : Plano, TX
Requirements:
Knowledge of Service Desk Roles and responsibilities.
Experience in Service Desk Analyst role / IT Support in a global organization.
Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule.
Delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.
Behavioral Skills & Attributes:
Client centricity and communication skills
Execution excellence, Hands-On Approach
Problem Solver & Good at Decision Making
Collaborative Working attitude.
Role & Responsibilities:
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Managing one or more customer service or service desk functions.
Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Delivering customer service through multiple channels including calls, chat and self-service
Continuous Service Improvement.
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Email Alert for Information Technology Service Desk jobs in Plano, TX, United States
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