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Chicago Zoological Society
Brookfield, IL, United States
Help Desk - Senior Support Specialist Chicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America Req #16 Monday, June 3, 2024 Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect end
Job Source: Chicago Zoological SocietyMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItGlobal Channel Management
Chicago, IL, United States
About the job Help desk Support Helpdesk Support needs 3+ years experience Helpdesk Support requires: Hybrid Desktop support Helpdesk Technical support Onsite IT Helpdesk Support duties: Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This inv
Job Source: Global Channel ManagementAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityClient First
Lincolnwood, IL, United States
THE COMPANY ClientFirst is a management consulting firm specializing in providing optimal information technology guidance and support services, including strategy, management, planning, design, procurement, and implementation project management. ClientFirst was recently profiled in CIO Review as one of the 20 most Promising Government Technology
Job Source: Client FirstNOUS Latam
Chicago, IL, United States
Our client leverages business, technology, and economics expertise. As a result, their work includes digital transformation, innovation, AI/ML, data analytics, algorithms, ecosystem strategy, process optimization, antitrust, intellectual property, and tax transfer expertise. They carefully nurture a culture that emphasizes smart risk-taking, genuin
Job Source: NOUS LatamCity of Chicago
Chicago, IL, United States
SENIOR HELP DESK TECHNICIAN Job Number: 398818 Description BID/JOB ANNOUNCEMENT SENIOR HELP DESK TECHNICIAN Department of Finance Payroll Systems and Operations Division This position is open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the American Federation
Job Source: City of ChicagoBrookfield, IL, United States
Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a groundbreaking, ambitious Next Century Plan to achieve our vision. It is the beginning of an exciting transformative journey!
BASIC FUNCTION:
This position contributes to the success of Brookfield Zoo Chicago ("BZC") by promptly and effectively responding to and resolving level I and some level II customer support requests to support users with solutions needed to achieve BZC goals, mission, and business objectives. Assures resolution to customers' satisfaction on all requests, including those tasked to others, in accordance with BZC policies and Information Technology ("IT") procedures.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.
*Promptly answers, responds and properly documents client calls, emails, and voice mails sent to the IT Help Desk. Follows up on all calls including calls tasked to others.
*Performs basic network tasks as needed to meet client requirements.
*Installs/updates/reconfigures/troubleshoots PC software to meet client requirements, as needed.
*Performs hardware/software PC upgrades and new installations as needed to desktop and point of sale systems.
*Performs basic voice system programming and troubleshooting as needed for telephones and voice mail.
*With Help Desk Manager, responsible for maintaining a hardware/software inventory of all Society IT assets.
*Provides Help Desk reports as necessary. Generates management/usage/problem-resolution reports. Performs analysis/trends/patterns, etc.
*Accurate and timely entry of data and other information into the department's production tracking system.
Other related duties as assigned including, but not limited to, reporting immediately to the Vice President, IT and the Senior Vice President of Human Resources any discovery of child pornography on any of BZC's electronic or information technology equipment in accordance with BZC policy. Immediately report to the Vice President, IT any activity or request for application or security updates or modifications that may violate current BZC Policy, particularly as it relates to electronic communication or confidential information.
*Denotes Essential Job Function(s)
POSITION REQUIREMENTS AND SPECIFICATIONS:
Bachelor's Degree and MSCE preferred or equivalent combination of related training and/or experience required.
Minimum 5 years of comparable experience working with PCs and PC software including the Microsoft Office Suite.
Experience with PC and Apple computer operating systems required.
Experience with handheld devices and iOS.
Strong problem-solving, decision-making, and analytical skills.
Ability to work under pressure, prioritize effectively, and meet planned and unplanned deadlines.
Good communication skills both oral and written; strong interpersonal skills.
Strong customer service/client orientation.
English fluency at a professional working proficiency.
Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
A valid driver's license is required on date of hire. For Illinois residents, must possess a valid Illinois driver's license at the time of hire or must obtain one within 90 days of hire. A valid out-of-state driver's license is required at time of hire for out-of-state residents.
DESIRABLE/PREFERRED QUALIFICATIONS: Two years' experience with structured wiring systems and network infrastructure in a campus environment preferred.
Prior experience with voice systems/telephones and voice mail preferred.
Multilingual ability, Spanish fluency a plus.
ADDITIONAL INFORMATION: This position description summarizes the primary duties and functions of this position, but should not be considered a complete listing of every duty the incumbent may ever be called upon to perform. Must work non-standard hours, holidays, and weekends as required. Must carry a cell phone at all times and be available 24 hours/day, 7 days/week to respond to and provide emergency support as required. Must maintain confidentiality of information and respect customer privacy.
PHYSICAL-MENTAL REQUIREMENTS: See Physical-Mental Requirements form.
000228
Brookfield Zoo Chicago is open 363 days each year. Work schedules vary with each position. This position may require the ability to work a non-traditional schedule on-site that may include holidays, weekends, mornings and/or evenings.
The mission of Brookfield Zoo Chicago is to inspire conservation leadership by connecting people to wildlife and nature. Accredited by the Association of Zoos & Aquariums, American Humane, and the Alliance of Marine Mammal Parks and Aquariums. Brookfield Zoo Chicago is an Equal Opportunity Employer.
Other details Job Function Professionals - NEC
Pay Type Salary
Min Hiring Rate $75,042.00
Apply Now
Email Alert for Help Desk - Senior Support Specialist jobs in Brookfield, IL, United States
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