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Global Channel Management, Inc
Chicago, IL, United States
Voice Support Help Desk/Queue Manager needs 4+ years' experience Voice Support Help Desk/Queue Manager requires: Prefers familiarity with Filemaker for departmental records on the voice network and infrastructure COVID vaccine Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience Basic knowledge of Cisco UCCX Scr
Job Source: Global Channel Management, IncGlobal Channel Management
Chicago, IL, United States
About the job Help desk Support Helpdesk Support needs 3+ years experience Helpdesk Support requires: Hybrid Desktop support Helpdesk Technical support Onsite IT Helpdesk Support duties: Provide customer support for desktops, laptops, email, VPN, connectivity, hardware, printing, etc. in a fast-paced corporate help desk environment. This inv
Job Source: Global Channel ManagementMiddleground It
Chicago, IL, United States
We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. W
Job Source: Middleground ItAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityRoosevelt University
Chicago, IL, United States
A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted to the Help Desk. The Help Desk Manager must have excellent verbal and written interpersonal and communication skills. The Help Desk manager provides leadership, support and advice with technical and software issues. The Help Desk
Job Source: Roosevelt UniversityHeidrick & Struggles
Chicago, IL, United States
Heidrick & Struggles (Nasdaq: HSII) is a premier provider of global leadership advisory and on-demand talent solutions, serving the senior-level talent and consulting needs of the world's top organizations. In our role as trusted leadership advisors, we partner with our clients to develop future-ready leaders and organizations, bringing together ou
Job Source: Heidrick & StrugglesBrookfield Zoo Chicago
Brookfield, IL, United States
Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a gr
Job Source: Brookfield Zoo ChicagoChicago Zoological Society
Brookfield, IL, United States
Help Desk - Senior Support Specialist Chicago Zoological Society | Brookfield Zoo, 3300 Golf Rd, Brookfield, Illinois, United States of America Req #16 Monday, June 3, 2024 Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect end
Job Source: Chicago Zoological SocietyChicago, IL, United States
Voice Support Help Desk/Queue Manager needs 4+ years experience
Voice Support Help Desk/Queue Manager requires:
Prefers familiarity with Filemaker for departmental records on the voice network and infrastructure
Solid understanding of E911 issues and technologies. Preferred: Cisco CER experience
Basic knowledge of Cisco UCCX Script Editor
Preferred skill: working with Akkadian
Thorough understanding of how Rightfax works, including user setup and troubleshooting
Voicemail (with Speechview)
Understand call handlers in voicemail
Voice Support Help Desk/Queue Manager duties:
Coordinate Communications Technicians projects with Voice Engineers if needed
Keep Techs informed of new products and technologies (act as a mentor)
Do daily checks of our various systems and report any problems as needed
Answer Voice Services Help Desk phone hotline as well as enter Service Now Requests and Incident tickets submitted by phone, email or online portal
Trouble shoot any issues that come from users (phone lines, rightfax, cannot log in to finesse, voicemail)
Respond to customer emails in a professional and courteous manner
Work with installers on phone installs.
Work well with our other teams (PMs, Engineers, Network team, Desktop support, other help desks)
Put in AT&T disconnects or new phone orders and trouble tickets, access to AT&T prime
Need to understand how service now works and work tickets (a plus if you can create tickets for users)
Run reports from Service Now
Build the following types of devices in Cisco Call Manager (CUCM): Phones, IP communicator, Jabber
Build Cisco UCCX agents
Level 1 2 support for Zoom issues
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Email Alert for Voice Support Help Desk/Queue Manager jobs in Chicago, IL, United States
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