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SimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Prime Roots
Berkeley, CA, United States
Job Description Job Description Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative p
Job Source: Prime RootsWiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotMemfault
San Francisco, CA, United States
You are an expert at discovery and understanding the customers’ needs You embody a customer-centric approach You have significant years of experience in a success role You have experience in the developer tools and infrastructure verticals You are excited about building a process from scratch You are multi-talented and want exposure to every aspect
Job Source: MemfaultSnapLogic
San Francisco, CA, United States
The Role: The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s North America West Enterprise customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical
Job Source: SnapLogicPrime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.StyleAI
San Francisco, CA, United States
About Us StyleAI is the AI-powered, all-in-one unified marketing platform for businesses and ambitious marketing teams. Thousands of companies rely on Style to manage their SEO strategies, Google Ads campaigns, and websites in real time. Based in San Francisco, StyleAI offers three turnkey products: Seona, Crafta, and Adwin, helping businesses auto
Job Source: StyleAIBigeye
San Francisco, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Bige
Job Source: BigeyeSan Francisco, CA, United States
Founded in 2019, Bond's mission is to accelerate the pace of financial innovation and access to capital. Bond is now part of Fortune 500 financial technology company FIS (NYSE:FIS).
It's challenging for most businesses to build and offer engaging financial services products to their customers. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else — there are technical and operational barriers in the way.
Bond is a modern embedded finance platform that enables businesses to build, launch, iterate and scale financial services offerings easily and compliantly. We make integrations to the myriad, often-antiquated financial vendors and financial institutions more streamlined and intuitive. And, we make regulatory compliance not only achievable, but accessible through our platform and services. We enable innovative brands and businesses to better engage their customers with embedded financial solutions tailored to their customers' needs.
At Bond, we value leadership and believe everyone is a leader. We look for people who operate like owners, who love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out — and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions.
Job Description
The Customer Operations (COPS) team is the connective tissue of the company, responsible for bringing financial products to market built on a growing banking-as-a-service platform with multiple external partners. COPS works cross-functionally across all areas of the business with the goal of establishing and improving our business processes to deliver exceptional customer experience in a scalable, efficient way.
Reporting into our Senior Director of Implementation Management and Customer Success, this role will be pivotal in launching and supporting our customers. You will manage technical investigations and operational workflows and collaborate with key stakeholders across Product, Engineering, Legal & Compliance, Sales and Partnerships to drive successful outcomes. This is a highly visible, cross-functional role that will require strategic thinking and detailed execution.
You will:
Create tech support and customer success policies and procedures.
Manage Bond’s support and customer success ticket queue.
Triage and respond to tickets.
Handle in-depth technical analysis and troubleshooting of issues reported by our customers, in collaboration with Bond’s engineering and product teams.
Manage allocation of tickets to other stakeholders in the organization and ensure they address the reported issues.
Drive reported issues to successful resolution.
Your background and skills will include :
4+ years experience in a Technical Support role, preferably in FinTech, card and account issuance, or payments.
Deep understanding of embedded finance or Banking-as-a-Service.
Familiarity working with card issuance, card processors, card networks and card printers.
Experience working with ticketing systems such as Zendesk.
Deep understanding of card transactions and ACH.
Ability to understand complex flows and work in collaboration with the engineering and product teams.
Excellent troubleshooting, problem-solving, and analytical skills.
Excellent written and verbal communication skills.
Familiarity with APIs and API clients such as PostMan.
Proven track record of successfully managing complex technical issues.
Multi-tasking, self-learning, highly motivated, and a team player.
Startup experience is a major plus
Bond is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Customer Success Manager jobs in San Francisco, CA, United States
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