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TEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsTEKsystems
New York
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk ph
Job Source: TEKsystemsSimpson Thacher
New York, NY, United States
Description/Job Summary The Service Desk Analyst is responsible for providing telephone and in-person support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment. Responsibilities/Duties Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues Apply expe
Job Source: Simpson ThacherWin (Women In Need)
New York, NY, United States
Job Title: IT Service Desk Analyst Department: Information Technology Reports To: IT Service Desk Manager The IT Service Desk Analyst will be responsible for providing technical assistance and support to Win Staff and Clients related to the use of deployed IT equipment and applications. This includes, but is not limited to, providing remote and
Job Source: Win (Women In Need)MJHS
New York, NY, United States
Req #: 1893 Job ID: 13442 Job Location: New York, NY Zip Code: 10040 Category: Information Technology Agency: MJHS Corporate Status: Regular Full-Time Office: Hybrid Salary: $55,733.90 - $69,667.37 per year Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we
Job Source: MJHSVelocity Search Group
New York, NY, United States
Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Tech
Job Source: Velocity Search GroupNew York, NY, United States
Description:
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications.
In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution:
• Receive, prioritize, document and actively resolve end user requests
• Answer calls or e-mail contacts within the required service level time frame
• Triage requests to ensure accurate transfers and escalation
• Track open tickets and monitor ticket progress and close ticket items when problems are resolved
• Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
• Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications.
• Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
Top Skills Details:
Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
Additional Skills & Qualifications:
Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize https://10fastfingers.com/typing-test/english to test potential candidates.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Weekend DAY Shift - Service Desk Analyst jobs in New York, NY, United States
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