IT Portfolio and Program Manager

Memphis, TN, United States

R21467

102190

1790 Kirby Parkway, Memphis, Tennessee 38138

TruGreen accepts applications on an ongoing basis.

Job Description

Position Overview

Portfolio & Program manager is responsible for the direction, coordination, implementation, execution, control and completion of Strategic Portfolios and the successful execution of the corresponding projects within the portfolio, while remaining aligned with strategy, commitments, and goals of the PMO and the organization.

Responsibilities

1. Manage Project Managers and potentially other roles/resources, and vendor resources including budget responsibility for their portfolio, define the roadmap, liaison with the business as a partner, and drive technical strategy with the technical owners.

2. Works with internal and external partners on an IT Portfolio tower (Dynamics 365) to oversee the overall portfolio and project definition, planning, execution, and control of multiple large or highly complex projects to successful completion. Serves as liaison between project team members, business partners and technical resources.

3. Establishes work plans for the Portfolio, including program and project planning, resource management, test management (QA, UAT), release management, and value realization

4. Accountable for overall delivery of portfolio, while managing programs/projects on an as needed basis, and assigning tasks, goals and responsibilities to project team members for research and development, budgeting, and scheduled delivery.

5. Conduct top-down and bottom-up analysis of project/portfolio budget, determine and track performance of Portfolio and projects using standardized KPIs

6. Ability to build roadmaps and resource plans for multi-year initiatives with Business Users and IT Functional owners, conduct impact analysis, and identify creative opportunities for the Business/IT to add additional value towards achieving strategic goals

7. Tracks progress, updates portfolio and project management software and communication log with deliverables and artifacts created during project execution.

8. Reports issues, delays, and/or developments that may slow or alter course of project completion, escalates problems as appropriate to management and clients. Proactively identifies, builds mitigation strategies, and communicates expeditiously

9. Adheres to project related governance processes and facilitates the sharing of resources, methodologies and tools, and assists with augmenting policies, controls, and processes established or revised by the PMO, and within the overall IT organization.

Competencies

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Drives Results - Consistently achieving results, even under tough circumstances.

Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education and Experience Requirements

Bachelor's degree, 6-10 years of program and project management experience and 5-7 years of IT experience required, or an equivalent combination of education and experience

3-4 years' experience working with ERP and CRM tools like Dynamics 365 and integrations associated with Dynamics

Project Management Professional (PMP) preferred

Agile Certification (CSM or similar) preferred, with strong experience in running a lean agile shop and robust testing methodology (environments, build and release strategy, CI/CD, automation)

Travels to projects sites to document current state of operations and assess site needs and/or updates (less than 20%).

Knowledge, Skills, and Abilities

Negotiation and influencing skills

Business and financial acumen

Organizational, project and process management and leadership skills

Written and verbal communication skills, including delivering presentations

Business process analysis skills

Attention to detail and quantitative analytical skills

Ability to operate independently and collaboratively within a team

Computer skills with Microsoft Office 365 Applications

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

Sit, stand and walk

Use hands and arms to handle, feel or reach

Speak and hear

Use close vision abilities

Occasionally required to:

Lift or move up to 25 lbs

Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level Low to moderate

Adverse Conditions Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$114,013.00 - $190,020.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy or to request an application accommodation, please visit https://trugreen.phenompro.com/us/en/disabilities-accommodations

California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer

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