Desktop Analyst
Memphis, TN, United States
Desktop Analyst
Overview:
This company is seeking a Desktop Analyst to provide technical support to end-users for hardware and software issues on desktop computers across the organization. The successful candidate will be responsible for delivering first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Position Requirements:
Minimum of 3 years of experience in a service desk support role
Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
Experience with Windows 11 a plus
Experience with endpoint management tools like Microsoft Intune
Experience working with objects in a Microsoft Active Directory / Azure AD environment
Experience in supporting iOS devices and Mobile Applications
Experience with MacOS and Apple devices a plus
Excellent written and verbal communication skills
Exceptional customer service skills
Position Responsibilities:
Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers
Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware
Collaborate with IT teams to troubleshoot and resolve escalated incidents
Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders
Manage all endpoint installations and configurations
Assist in maintaining and updating inventory of computers and related peripherals
Proficiency in working within a Microsoft Azure AD (Entra ID) environment
Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management
Expertise in supporting mobile device platforms, including Apple iOS and mobile applications
Competence in supporting MacOS and Apple devices
Thorough knowledge of current desktop computer operating systems, particularly Windows
Ability to set up and configure computers and printers in a network environment
Understanding of PC and laptop hardware components to ensure optimal utilization and functionality
Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners)
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row