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Howden Group Holdings
San Diego, CA, United States
At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent
Job Source: Howden Group HoldingsHowden Group Holdings
San Diego, CA, United States
At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent
Job Source: Howden Group HoldingsmyGwork
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Job Source: Vets HiredT3W Business Solutions
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Job Source: thyssenkruppAmentum
San Diego, CA, United States
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Job Source: AmentumSan Diego, CA, United States
About the job Technical Support Specialist
Technical Support Specialist Duties and Responsibilities
Assist customers with remote (phone and email) troubleshooting issues ranging from networking to hardware failures.
Provide technical and data analysis support to internal data analyst teams and to authorized service contractors providing field support to our customers.
Deliver excellent customer service and maintain professional client relationships.
Manage the installation of equipment and the implementation of our services.
Organize and maintain IT resources, equipment databases, knowledge-sharing repositories, etc.
Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics.
This position will work Monday - Friday with rotating weekend support duties (typically every 3 weekends)
Requirements:
Computer Science, Information Technology, or Management Information Systems major preferred. Technical Support, Help Desk, or Analytical job experience is also preferred.
Familiarity with Windows and Linux-based operating systems.
Strong verbal and written communication.
Excellent analytical and problem-solving skills. Must love looking at data.
Ability to work well in teams.
Capacity to multitask and prioritize responsibilities based on business impact and level of urgency.
Strong work ethic and attention to detail.
Experience with programming languages such as Python is a plus but is not required.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Health savings account
Paid time off
Professional development assistance
Tuition reimbursement
Schedule:
Monday to Friday
Weekends as needed
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Email Alert for Technical Support Specialist jobs in San Diego, CA, United States
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