ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Zolon Tech
Washington, DC, United States
Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this p
Job Source: Zolon TechBelcan Corporation
Washington, DC, United States
Belcan Government Solutions has a job for you Job Details Information Technology Help Desk Lead Washington, DC Posted: 5/1/2024 Job Description Job ID#: 18054847 Job Category: Information Technology Position Type: Time & Materials Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at on
Job Source: Belcan CorporationArchimedes Global
Washington, DC, United States
Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members
Job Source: Archimedes GlobalArchimedes Global Inc
Washington, DC, United States
Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members
Job Source: Archimedes Global IncArchimedes Global
Washington
Job Description Job Description Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical gu
Job Source: Archimedes GlobalKMRG, LLC
Washington, DC, United States
ROLE We need an experienced Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs). Apply today! R
Job Source: KMRG, LLCKMRG, LLC
Washington, DC, United States
ROLE We need an experienced IT Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs). Apply today!
Job Source: KMRG, LLCSystem One
Washington, DC, United States
IT Help Desk Employment Type: Full Time Date Posted: 1/31/2024 Location: Washington, DC Pay Range: Negotiable Job Number: JO-2401-2343 Primary Function Provide first‐line support for all user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications. Duties & Responsibilities Perform preventive maintenance for
Job Source: System OneAlexandria, VA, United States
Syneren is seeking a skilled and experienced Help Desk Lead to join our IT department. The Help Desk Lead will be responsible for managing IT help desk support by providing guidance and technical support to the team of Help Desk Technicians. The position will be based in Alexandria, VA
Responsibilities:
Manage and oversee Help Desk support staff by providing guidance and technical support to resolve customers' technical issues proactively and efficiently.
Maintain a high level of customer service by ensuring that all support tickets are resolved within expected time frames.
Utilize remote desktop control tools to provide support remotely when required.
Conduct weekly meetings with the Help Desk team to provide performance feedback, metrics, and updates on IT projects.
Provide training regarding standard operating procedures, troubleshooting guidelines, and support practices to help desk team members.
Manage user accounts, access permissions, and monitor system security and malware protection.
Maintain and update IT infrastructure, including servers, network equipment, and other hardware and software to minimize downtime and ensure robust systems availability.
Ensure that regular backups of the company's data are created and stored securely, including critical files, user data, and system configurations.
Maintain an up-to-date inventory of all hardware and software assets.
Troubleshoot hardware, software, and network issues and work with vendors for problem resolution and appropriate support.
Develop and implement IT policies, processes, and standard operating procedures to improve end-user support and IT system security.
Qualifications:
Bachelor's degree in Computer Science or related field.
At least five years of experience in IT Help Desk support, and two years in system administration.
Proven track record of team management, including adequate training, delegation, and motivation.
Excellent technical knowledge of various tools and technologies, including Microsoft Server, VMware, and Microsoft Office 365.
Hands-on experience in troubleshooting hardware, software, and network issues.
Knowledge of backup and disaster recovery practices and tools.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and in team settings, prioritizing workload and managing multiple tasks and assignments.
Industry certifications such as CompTIA Security+, Network+, ITIL, are preferred.
About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.
Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify
Equal Opportunity Employer, including disabled and veterans.
#J-18808-Ljbffr
Help Desk Lead- 85114 jobs in Alexandria, VA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.