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Archimedes Global
Washington, DC, United States
Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members
Job Source: Archimedes GlobalArchimedes Global Inc
Washington, DC, United States
Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members
Job Source: Archimedes Global IncWestat
Rockville, MD, United States
Westat Help Desk Team Lead Rockville , Maryland Apply Now Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westat's research, technical, and administrative staff of more than 2,000 is located at our headquarters
Job Source: WestatNelnet
Washington, DC, United States
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, ass
Job Source: NelnetZolon Tech
Washington, DC, United States
Zolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructure Optimization. We are looking for a Help Desk Lead to support this p
Job Source: Zolon TechRuppert Landscape
Gaithersburg, MD, United States
Overview: Ruppert Landscape is a family and employee-owned commercial landscape construction and management company headquartered in Montgomery County, MD with operations in Pennsylvania, Maryland, Virginia, North Carolina, Georgia, Texas, Delaware and Tennessee. Our mission is to provide opportunity for our people, take excellent care of our cust
Job Source: Ruppert LandscapeBelcan Corporation
Washington, DC, United States
Belcan Government Solutions has a job for you Job Details Information Technology Help Desk Lead Washington, DC Posted: 5/1/2024 Job Description Job ID#: 18054847 Job Category: Information Technology Position Type: Time & Materials Job Summary: A Help Desk Lead job in Washington, DC (20565)is currently available through Belcan at on
Job Source: Belcan CorporationSyneren Technologies Corporation
Alexandria, VA, United States
Syneren is seeking a skilled and experienced Help Desk Lead to join our IT department. The Help Desk Lead will be responsible for managing IT help desk support by providing guidance and technical support to the team of Help Desk Technicians. The position will be based in Alexandria, VA Responsibilities: Manage and oversee Help Desk support staf
Job Source: Syneren Technologies CorporationWashington
Job Description Job Description Archimedes Global is currently recruiting a Help Desk Team Lead to join our team in the DC metro region. This position is telework eligible with the ability to work onsite, as required. The selected individual will be responsible for overseeing the day-to-day operations of the Help Desk team, providing technical guidance and support to team members, and ensuring timely resolution of user issues and requests.
The selected individual will:
Lead and supervise the Help Desk team, including testing, training, and evaluating team members
Provide technical guidance and support to team members in troubleshooting and resolving user issues and requests
Ensure tickets and requests are prioritized and assigned appropriately
Monitor and track team performance to ensure timely and effective resolution of user issues and requests
Collaborate with other IT teams to identify and implement solutions to recurring issues and improve overall user support experience
Develop and maintain knowledge base articles and documentation to facilitate self-service and improve first call resolution rate
Assist in developing and implementing IT policies, procedures, and standards
Stay current with emerging technologies and industry best practices in IT support and service management
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field
8+ years of experience in IT support
Active Secret security clearance required
Experience in a team lead or supervisory role in IT support
Strong technical troubleshooting and problem-solving skills
Excellent communication and customer service skills
Experience with IT service management tools such as ServiceNow
ITIL Foundation certification or equivalent knowledge
Knowledge of Windows and Mac operating systems
Benefits
Archimedes Global, Inc. is a diversified technology company providing information and engineering solutions to government and businesses worldwide. Archimedes delivers superior results by combining deep domain expertise with technology-enabled innovations. We are proud to offer highly competitive compensation packages and outstanding benefits. If you feel you have what it takes, turn your interest into action & apply now!
Help Desk Team Lead jobs in Washington
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