ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
TM3 Solutions Inc
Washington, DC, United States
JOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer. ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorizatio
Job Source: TM3 Solutions IncInfojini
Washington, DC, United States
The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting. A successful candidate will have professional experience in using Active Directory; executing PowerShell scripts; use of SCCM to manage workstations and laptops; and design and support non-standard Windows 10 configurations as
Job Source: InfojiniSmarthost Design Technologies, LLC
Washington, DC, United States
Overview: Smarthost Design Technologies (Smarthost) is an SBA 8(a)-certified small business renowned for providing innovative and cost-effective technology solutions to both commercial and government clients. As an ISO 9001:2002 certified leader in the industry, we offer a range of services including Project Management, Help Desk Support, Managed
Job Source: Smarthost Design Technologies, LLCAEG
Washington, DC, United States
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of
Job Source: AEGMonumental Sports & Entertainment
Washington, DC, United States
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship W
Job Source: Monumental Sports & EntertainmentProgression
Washington, DC, United States
Service Desk Manager Washington, D.C Must Active Top Secret Experienced Enterprise Service Desk Manager 5+ years of IT Service Desk, Help Desk, Desktop and Deskside Support experience 2+ years' experience as a Service Desk Manager managing Mid-Large teams (15-20+ members) 5+ years of Recent MS Office Environment experience 5+ years experien
Job Source: ProgressionBristol Bay Native Corp.
Bethesda, MD, United States
VGS is seeking a Computer Specialist – Help Desk Center General Duties: • Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments • Serve as the first point of contact for customers reporting technical issues. • Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes lev
Job Source: Bristol Bay Native Corp.Tiag
Bethesda, MD, United States
TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is onsite 5 days per week. Position Responsibilities: S erve as the f
Job Source: TiagWashington, DC, United States
ROLE We need an experienced IT Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Management Division (FMD) with day-to-day operations (i.e., parking programs, printing/mail services, and safety and health programs).
Apply today!
RESPONSIBILITIES Offer facilities help desk support
Serve as first point of contact for customer inquiries and concerns
Address queries and service requests via phone, email, or in person
Create, assign, and monitor service requests in Ivanti Service Manager
Follow up with customers, facilities team, property management, and contract service to resolve issues
Create and update documents and spreadsheets (i.e., contact lists, duty rosters, staff assignments, parking permits)
Update logs, requisitions, and invoice payment forms
Manage incoming and outgoing mail and packages
Monitor and restock office supply inventories and submit requests
Maintain filing system
Make copies and scan documents
Coordinate meeting schedules
Assist with organizing USAGM-related special events
Coordinate maintenance of office equipment
Assist in distributing parking permits
Help oversee safety equipment and first aid stations
Coordinate with the Contracting Officer Representative (COR) and Facilities Director
KNOWLEDGE & SKILLS Proficient in office administration duties (i.e., mail processing, filing, and document management)
Exceptional customer service skills (telephone and in-person)
Detailed-oriented and highly organized
Resourceful and proactive
Excellent written and oral communication skills
Knowledge of mailing and packaging processes
BACKGROUND 5+ years of progressive and relevant experience
Experience using Ivanti Service Manager or equivalent software preferred
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams)
Proficient in Adobe Acrobat
EDUCATION Bachelor’s degree preferred
LOCATION USAGM Wilbur J. Cohen Building
330 Independence Avenue, SW Washington, DC 20237
TELEWORK N/A
CLEARANCE U.S. citizenship required since this role supports the U.S. federal government
CLIENT U.S. Agency for Global Media (USAGM)
TRAVEL No travel required
WORK HOURS 40 hours per week
8 hours per day
EMPLOYMENT CLASSIFICATION Employment Classification Eligibility — Non-Exempt
RELOCATION Not eligible for relocation benefits
******************
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
IT Help Desk jobs in Washington, DC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.