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BGSF
Scottsdale, AZ, United States
Job Description The Help Desk Support will be supporting centers across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting all IT-related equipment such as PCs, wireless handheld dev
Job Source: BGSFMesa Air
Phoenix, AZ, United States
Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and standards Answer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help desk records Train personnel in the proper and secure use of Mesa Air info
Job Source: Mesa AirRandstad
Scottsdale, AZ, United States
help desk support. + scottsdale , arizona + posted 4 days ago **job details** summary + $15 - $18 per hour + contract + no requirements + category computer and mathematical occupations + reference1050289 job details job summary: Job Description + Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who ar
Job Source: RandstadSaras Micro Devices
chandler, az
About Us: Saras Micro Devices is a fully funded start-up company developing innovative power delivery solutions enabling further advancements and market adoption of high-performance computing, AI, virtual reality, 5G, and more. Saras is developing this pioneering technology in partnership with industry-leading Fortune 500 companies and other innov
Job Source: Saras Micro DevicesmPulse Mobile
Arizona City, AZ, United States
Primary Responsibilities The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers re
Job Source: mPulse MobileChartis Federal
Arizona City, AZ, United States
Job Type Full-time Description We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of tro
Job Source: Chartis FederalComforcehealth
Phoenix, AZ, United States
Technical Support Analyst - Help Desk Support Job ID: 943912 Phoenix , Arizona Job Type: Contract Added - 03/19/24 Job Description Innova’s direct client is seeking a Technical Support Analyst . This is a long-term contract with potential for extension/FTE. 100% REMOTE but MUST BE in Arizona. Training will be Mon-Fri 8am-5pm;
Job Source: ComforcehealthHotfootrecruiters
Phoenix, AZ, United States
HotFoot Recruiters has collaborated with a well-known Software Development Company i n Downtown Phoenix to seek talented Temporary Service Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients. Title : Service Desk Support An
Job Source: Hotfootrecruiters, AZ, United States
Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are looking for an organized and motivated individual to join our dynamic team as an IT Support for our San Pedro Sula office.
Key Duties & Responsibilities:
Provide day-to-day desktop support such as identifying, researching and resolving technical issues. Analyzing and resolving or escalating data and voice system problems and requests.
Utilize the IT electronic ticketing system, SharePoint and the Service Providers proprietary ticketing system for opening, closing, resolving, escalating, and tracking requests and activities.
Configure, troubleshoot and refresh Windows 10 in a Microsoft network environment on both desktop and laptop computers, network printers and online O365 applications.
Complete moves adds and changes, applying appropriate change management process and communication
Co-administer cloud-based Office 365 platform, primarily OneDrive, MS Office, MS Teams, MS Intune, Outlook and Exchange.
Apply existing and assist with development and documentation of IT policy and procedure
Maintain DC offices’ small equipment inventory and assist with on-prem hardware and software
Maintain conference room audio/visual system and related equipment (Zoom Rooms)
Coordinate work with local facilities and third-party service providers to support IT and infrastructure systems, including network/server gear, battery backup units and power/data cabling
Notify IT Management of changes within Information Technology that may cause a change in escalation, major outage, server issue, major move, and/or staffing issue
Create and maintain regular reports and documentation on system and technical metrics, and review service desk performance indicators and meet or exceed established SLA’s
Collaborate with global IT personnel and systems as adopted by the organization
Participate in team meetings and appropriate corporate meetings and activities
Participate in periodic sessions to provide performance feedback and input for coaching and technical direction, and participate in annual review process and delivery
Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity
Participate in PCI’s innovation efforts and in teams on innovation initiatives
Perform other duties as assigned
Position Parameters/Special Responsibilities Required:
Physical Demands: Must be able to carry equipment (PCs, monitors, and other computer equipment) in the process of installation; may also experience prolonged periods of sitting at a desk and frequent use of computer keyboard and mouse.
Audio & Visual Demands: Ability to communicate effectively through video conferencing and telephone interfaces (Teams, Zoom, phone, etc.)
Requirements
2 years of progressive experience in IT systems supporting Office 365.
2 - 3 years of experience (preferred) in supporting Office 365 including: Teams, Outlook, OneDrive, Groups.
Experience supporting users in hybrid on-premises and Azure Active Directory (AAD) environment.
Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile)
Must have experience with Microsoft Windows 10 in a corporate environment
Knowledge of IP networking concepts, Wi-Fi, and remote access technologies
Excellent interpersonal, oral and written communication skills
Ability to quickly adapt to new situations and changing priorities
Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.
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IT Support - Help Desk jobs in , AZ, United States
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