Director of Accounts Receivable & Cash Management

Middle River, MD, United States

We are seeking a Director of Accounts Receivable & Cash Management who will oversee and directs the Core Payment Posting, Credits, and Cash Reconciliation staff. Will serve as a member of Core Services management team. In addition, will provide guidance and assistance on projects impacting all production units from a billing performance perspective. Will work in tandem with other AR Directors to develop policies related to other billing functional areas.

Specific Duties & Responsibilities

Assists the Senior Director of Revenue Operations in the form of providing updates and changes as it relates to both Core oversight areas and PBS projects.

Develops and manages Clinical Practice Association workflows and programs to enhance billing and collecting and reporting education of staff and faculty.

As part of JHUPBS Core Service, serves as internal consultant and works directly with Core responsibility units and Production Unit Managers to assure that productivity standards and performance targets established by the Clinical Practice Association are met.

Analyzes department information and assists in the development of action plans that will maximize cash for the clinical departments.

Develops methods to improve processes and oversees actual performance against established targets.

Directs projects for successful workflow design as coordinated through direct reports and others, including other Core staff, other JHM staff, and vendors.

Manages and/or maintains vendor relationships related to operations, including banks, payment automation vendors, third party administrative vendors for electronic payments and posting files, and outsource vendors.

Provides operational oversight of multiple units as assigned. Responsible for co-managing Operational Budgets, Production Unit inquiries, problem resolution, and various PB committee structure meetings.

Provides operational consultation and assistance to various JHM entities both during Epic implementation and for ongoing issue resolution and continuous process improvement.

Oversees contracted payment posting and credit resolution services for various JHM entities in accordance with service contracts.

Oversees Epic cash reconciliation and money transfer services for JHM entities, both for Professional Billing integrated SBO activity, and non-SBO intercompany activity.

Works collaboratively with JHM cohorts to coordinate enterprise solutions and integrate policies and procedures where applicable, including, but not limited to: JHM Patient Financial Services, JHM Treasury.

Works in a matrix environment and broad span of control with multiple direct reports and numerous indirect reports from Payments, Refunds, Reconciliation, and PBS Production Units.

Provides A/R oversight of PBS reconciliation management and functions; and CPA production units as assigned by the Senior Director of Revenue Operations.

Oversees and directs the coordination of functional activities for Payments and Refunds functional units.

Develops work groups into supportive team-oriented efforts.

Provides oversight, resources, and support for continuous evaluation and improvement of processes including methods to document performance against established procedures, as relates to functional units of responsibility named above.

Monitors trends and develops presentations on operational summary information.

Analyzes billing operations performance standards and develops and implements productivity measurements for units under span of control.

Chairs committees and/or user groups within Performance Improvement structure that is responsible for enhancing productivity and improving performance.

Assist in directing the development of detailed business plans related to newly planned strategic programs, services, and initiatives so as to assess their profitability and success.

Assist in the preparation of annual CPA revenue budgets.

Assists in the development of the Core Services expense budget and monitors expense activities for applicable functions.

Conduct special projects or develop special reports as assigned by the Sr. Director of Revenue Operations or Senior Director of Finance.

Manages staff performance and all activities for area of responsibility through subordinate staff.

Responsible for hiring/terminating, salary planning, performance reviews, promotional recommendations, training/development, staff satisfaction, staff motivation, and disciplinary action.

Revises and refines billing operations policies and procedures to accommodate the needs of the production units and the CPA related to payment posting, refund processing, and cash management/reconciliation.

Direct Supervision

Sr. Manager

Oversight

Revenue Operations, Reconciliation, Payments and Refunds departments.

Minimum Qualifications

Bachelor's Degree in accounting, healthcare finance or related discipline.

Seven years of relevant supervisory/ managerial experience in a professional fee billing or similar medical billing environment.

Additional experience may substitute for education and additional educational may substitute for experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Master's degree in business, healthcare finance or related discipline.

Experience in academic medicine.

Knowledge of accounting principles.

Proficiency in Epic billing system, database manipulation, Cognos (datamart) applications, and mainframe computing.

Knowledge of JHM and JHU/ PBS billing application.

Classified Title: Director A/R Operations

Job Posting Title (Working Title):Director of Accounts Receivable & Cash Management

Role/Level/Range: L/04/LF

Starting Salary Range: $97,200 - $170,200 Annually ($150,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status:Exempt

Location:Hybrid/JH at Middle River

Department name: SOM Admin CPA Administration

Personnel area: School of Medicine

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