Director, Legal Operations

San Jose, CA, United States

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We're looking for an experienced Director of Legal Operations to join our Legal team. You will work as an individual contributor to set a strategic vision for a world-class legal operations department and can turn that vision into reality. You will lead strategic change across the Legal team and throughout the company through data management, data insights, and scaling Legal to meet the needs of a high-growth company.

You would help the Legal team work smarter and faster with demonstrated proficiency across technology products, contracts management, vendor management, eBilling, litigation management, knowledge management, and CLM and CMS platforms.

Reporting to the VP of Employment Legal, and partnering across the Legal team by supporting the Chief Legal Officer, Deputy General Counsel, and VP of Corporate Legal, you'll be responsible for:

Operational Management and Efficiency

Build a long-term roadmap to guide Legal team effectiveness and efficiencies. This includes delivering technology and processes that improve spend management, legal vendor management, contract management, litigation, IP portfolios, and knowledge management.

Assess and upgrade contracts management processes to contracts intake system/tool or full CLM capabilities.

Assess data mapping tools and other matter tracking capabilities (including DSARs, data retention, AI governance).

Collaborate with Legal leadership to facilitate, create, and execute the Legal team's long-term strategic and operational planning process and follow-on actions.

Hold regular business reviews with Legal stakeholders.

Liaise with cross-functional teams such as our IT, Sales, Finance, Procurement, People & Culture to build on established partnerships, drive strategic company-wide initiatives, and collaborate on projects.

Financial Management and Data Analytics

Run Legal like a business. Leverage new and/or existing systems to collect, analyze, and report relevant data to improve our legal operations.

Manage the budget for the Legal team to drive responsible spend. Make and implement budget recommendations to the Legal leadership / CLO.

Stand-up a world class legal vendor management program to ensure quality outside counsel support at efficient rates and under optimal fee arrangements. Negotiate fee agreements with legal vendors. Develop a governance and enforcement framework for vendor billing guidelines.

Management of legal department initiatives, including, OKRAs, DEI goals, and team engagement.

Technology and Litigation Support

Evolve our Legal technology roadmap and collaboration with support teams to drive innovation and automation across the team.

Track return on investment on our legal technology investments with an eye towards doing more with each tool we use.

Stand-up our litigation support function, including enabling data analytics and insights on litigation and legal matters. Be a thought-leader in case management, e-discovery, legal hold process, and data collection and document review.

Knowledge Management

Organize and manage legal and department institutional knowledge via the creation of a centralized knowledge management repository, and standardize processes, practices, nomenclature, and templates.

Develop Legal site on our intranet site to create efficiencies for business / client support.

Assess a dedicated Legal training platform with videos for Contracts Policies/Procedures, Privacy, Ethics, etc.

What We're Looking for:

8+ years of legal operations experience.

Bachelor's degree.

What Will Make You Stand Out:

Legal Ops experience in tech and experience with large multinational employers (Americas, EMEA, APJ / India).

Demonstrated proficiency across technology products, eBilling, litigation management, knowledge management, and CMS and CLM platforms.

Demonstrated success in managing and reporting on Legal team operating expenses, including law firm accruals.

Process-oriented with experience reducing manual work and increasing operational efficiencies.

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

A flexible time off policy

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

#LI-Onsite #LI-AT4

Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$161,000-$230,000 USD

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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