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Insight Global
Naperville, IL, United States
Job Description Day to day: Our client is looking for a Remote Level 2 Service Desk Agent to join their team out of London. This resource is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. This individual maintains a proficient knowledge of tec
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Naperville, IL, United States
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Job Source: The LaSalle GroupMerieux NutriSciences
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Data Manager, Level 2 Addison Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,
Job Source: Merieux NutriSciencesCalibre Inc
Aurora, IL, United States
Great opportunity exists for an Occupational Therapist to join our team of passionate, dedicated professionals who make a lasting difference in the lives of children and families! Step One Early Intervention provides educational and therapeutic services to children from birth to three years with special needs and provides support and education to t
Job Source: Calibre IncCALIBRE
Aurora, IL, United States
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Job Source: CALIBRECCCU - Council for Christian Colleges & Universities
Wheaton, IL, United States
Job Overview Reporting to the Director of Technology Support Services, the Service Desk Manager is responsible for the coordination and leadership of all activities and tools related to the AIT Service Desk and its student workers, in order to provide excellent customer service to the Wheaton College community. The AIT Service Desk provides the sin
Job Source: CCCU - Council for Christian Colleges & UniversitiesNorthshore
Woodridge, IL, United States
Position Highlights: Position: Service Desk Representative Location: Seven Bridges Fitness Center - Woodridge Part Time (1-2 days a week) Hours: 6:00pm-10:15pm with possible holidays What you will need: Requires a High School diploma or equivalent plus one to two years of previous customer service work experience and one to three months on-the-
Job Source: NorthshoreNaperville
Job Description
Day to day:
Our client is looking for a Remote Level 2 Service Desk Agent to join their team out of London. This resource is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. This individual maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems and may be asked to assist in special projects.
Responsibilities
* Respond to incidents assigned to the Remote Level 2 ticket queue and resolve client problems via telephone or in person
* Provide level 2 technical support including:
o General Windows troubleshooting including Windows 10 and 11 OS, Printers, Microsoft Office, and Microsoft Teams
o General Network troubleshooting including Wi-Fi, VPN, and Ethernet connections
o Mobile Device support for apps including email, MFA, and Intune
o Follow and execute documentation regarding configurations in Microsoft Azure including MIM/PIM groups, security groups, and access permission
o Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails
o Manage Active Directory tasks including creating and configuring accounts
o Evaluate security threats via Carbon Black including managing trusted partners lists, triaging detected risks, and mitigating compromised accounts
* Document client incidents in a ticket management system
* Analyze, resolve, track, escalate and accurately document various technical problems
* Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ .
Skills and Requirements
Technical Must Haves:
3+ years of hands-on desktop support experience; strong customer service skills
Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint)-Run repairs on the MS Office install, uninstall and install the software as needed
outlook- set up/configure mail profIles, Word/excel- how to use it
Microsoft Windows, macOS, Android and iOS Operating Systems
(90%) Windows- System File Checker scan, general support set up, drivers, bitlocker
(10%) macOS- walk through system recovery, printer set up, uninstall, and reinstall applications,
Android/iOS- setup email app
VPN- set up profile and install the app, understanding of Wi-Fi and ethernet connections, understanding 2.4 vs 5 gh
Active Directory (Azure based)-user account changes, assigning roles
Ability to follow, adhere to and offer improvement to documented processes
Cultural Must Haves:
Self-starter with a desire to learn and that works well in a team environment-no egos
Strong written and verbal communication skills; attention to detail
Professionalism is IMPORTANT
Ability to maintain and build relationships via remotely
Ability to speak in layman's terms to non technical users
Collaborative mindset- team focused work Plusses:
Intune
Carbon Black
Manage configurations to Exchange including, converting shared mailboxes, creating and editing distribution lists, and processing quarantined emails null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
Email Alert for INTL- UK- Remote Level 2 Service Desk Agent_ jobs in Naperville
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