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Morenoclean
San Jose, CA, United States
A Field Customer Service Representative atMoreno & Associates is aprofessional who works directly with customers or clients outside of acompany's physical office. This role involves providing various customerservice-related tasks and support while interacting with customers in differentsettings, such as their businesses, or other remote locations.
Job Source: MorenocleanRentokil Initial
San Jose, CA, United States
**Customer Service Representative** CAROUSEL_PARAGRAPH * San Jose, California * Customer Service/Support * 30610 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Target Specialty Products is proud to be a leading national wholesale distributor
Job Source: Rentokil InitialSanta Clara Family Health Plan
San Jose, CA, United States
Salary Range: $51,261 - $74,328 The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change. FLSA Status: Non-Exempt Department: Customer Service Reports To: Supervisor, Customer Service Employee Unit: Employees in this classification are represented by Service Employees Intern
Job Source: Santa Clara Family Health PlanEmser Tile
San Jose, CA, United States
At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Responsibilities You will be responsible for converting customers into passionate evangelists Communicate with customers via phone, email and chat Provide knowledg
Job Source: Emser TileGranite Rock Company
San Jose, CA, United States
** Position Description** **Customer Service Representative** Location **710 Trucking & Transportation-Aromas/San Jose** **Job Summary** This position is responsible for sales of Graniterock Trucking to ensure the delivery of short- and long-term goals. **Essential Job Accountabilities** - Comply, understand, and promote Graniter
Job Source: Granite Rock CompanyRentokil Initial Group
San Jose, CA, United States
**Customer Service Representative** CAROUSEL_PARAGRAPH * San Jose, California * Customer Service/Support * 30610 ** Share Job** ** Job Description** Title Customer Service Representative Company Brand Target Speciality Products ID 2022-30610 # of Openings 1 Job Locations US-CA-San Jose Posted Date 2/24/2022 Category Customer Service/Support Job
Job Source: Rentokil Initial GroupHallcon
Mountain View, CA, United States
Monday, April 8, 2024 Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more. The Company provides essential transportation services including multi
Job Source: HallconFederal Realty
San Jose, CA, United States
**Customer Service Representative** **San Jose, CA** * DECEMBER 14, 2021 * JOB ID 2021-1605 * Facilities **Overview** Federal Realty is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive S
Job Source: Federal RealtySan Jose, CA, United States
About Us:
AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.
Job Overview:
Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.
Responsibilities:
As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role:
Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
Competency and initiative to meet and exceed the department metrics and individual performance goals.
Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.
Skills/Talents you have:
Analytical, problem solver and critical thinker.
Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
Team player that is willing to take initiative to support customers, other agents and supervisors.
Adaptability to thrive in a fast-paced ever changing work environment.
Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
Positive attitude with a desire to learn and share ideas in a collaborative work environment.
Clear and concise communicator within customer interactions and across different departments.
Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
Excellent time management skills.
Customer-focused with strong interpersonal and tech savvy skills.
Qualifications:
Customer Service Experience: 1 year (Preferred)
Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
Experience with AI Intercom, Slack or other CRM software is a plus.
Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
Excellent written and oral communication skills.
Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
Customer-focused and can demonstrate mastery of customer service skills.
Ability to maneuver between multiple tasks.
Benefits:
100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period
Paid vacation days and sick leave
Paid Holidays + Floating Holidays
401k
Free snacks and drinks in office
Employee discount
Company engagement events
Monthly departmental CS appreciation lunches
Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Customer Service Representative jobs in San Jose, CA, United States
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