Customer Service Representative
San Jose, CA, United States
**Customer Service Representative**
**San Jose, CA**
* DECEMBER 14, 2021
* JOB ID 2021-1605
* Facilities
**Overview**
Federal Realty is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive Santana Row Concierge to achieve and provide exceptional customer service to Santana Row's shoppers and general public. ***This position is full-time and must be available to work a flexible schedule which includes afternoon, evening, weekend, and/or holiday hours.*** This role will provide shopping information, process gift card purchases, make restaurant reservations, wheel chair rental, and other services as expanded by the Marketing and Operations Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Santana Row
* Establish and maintain a strong rapport with retailers
* Prepare end of day reports as directed by the Concierge Manager
* Maintain a thorough knowledge of Santana Row services, amenities/ facilities and stores/ locations
* Conduct all service functions of the Customer Service Center
* Operate all equipment at Customer Service location to include phones, computer, gift card system, FAX machine, and printer
* Offer on call service to retailers with gift card issues
* Assist marketing department with implementation and execution of marketing programs and special events
* Assist operations team with any operational tasks requested on a daily basis
* Assemble resources (people, materials, support) to complete tasks that are requested
* Other duties as assigned
**Qualifications**
* 1+ years experience in a previous customer service role
* High School Diploma preferred
* Ability to work in a fast paced environment, managing multiple deadlines, and remaining professional at all times
* Proactively seek opportunities to provide exceptional customer service
* Strong oral and written communication skills to include communicating effectively with customers, coworkers, external business partners, vendors and tenants
* Proactive, approachable and solution focused
* Must be flexible and able to work evenings, weekends, and holidays
* Proficient with Microsoft Office, in particular Word and Excel
Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***
***If you are unable to submit your application online, please call 301-998-8100.***
**Customer Service Representative**
**San Jose, CA**
* DECEMBER 14, 2021
* JOB ID 2021-1605
* Facilities
**Overview**
Federal Realty is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive Santana Row Concierge to achieve and provide exceptional customer service to Santana Row's shoppers and general public. ***This position is full-time and must be available to work a flexible schedule which includes afternoon, evening, weekend, and/or holiday hours.*** This role will provide shopping information, process gift card purchases, make restaurant reservations, wheel chair rental, and other services as expanded by the Marketing and Operations Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Suggest and Sell based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Santana Row
* Establish and maintain a strong rapport with retailers
* Prepare end of day reports as directed by the Concierge Manager
* Maintain a thorough knowledge of Santana Row services, amenities/ facilities and stores/ locations
* Conduct all service functions of the Customer Service Center
* Operate all equipment at Customer Service location to include phones, computer, gift card system, FAX machine, and printer
* Offer on call service to retailers with gift card issues
* Assist marketing department with implementation and execution of marketing programs and special events
* Assist operations team with any operational tasks requested on a daily basis
* Assemble resources (people, materials, support) to complete tasks that are requested
* Other duties as assigned
**Qualifications**
* 1+ years experience in a previous customer service role
* High School Diploma preferred
* Ability to work in a fast paced environment, managing multiple deadlines, and remaining professional at all times
* Proactively seek opportunities to provide exceptional customer service
* Strong oral and written communication skills to include communicating effectively with customers, coworkers, external business partners, vendors and tenants
* Proactive, approachable and solution focused
* Must be flexible and able to work evenings, weekends, and holidays
* Proficient with Microsoft Office, in particular Word and Excel
Federal Realty Investment Trust is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.
***Federal Realty Investment Trust does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Federal Realty Investment Trust and Federal Realty Investment Trust will not be obligated to pay a placement fee.***
***If you are unable to submit your application online, please call 301-998-8100.***
**Customer Service Representative**
**San Jose, CA**
* DECEMBER 14, 2021
* JOB ID 2021-1605
* Facilities
**Overview**
Federal Realty is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive Santana Row Concierge to achieve and provide exceptional customer service to Santana Row's shoppers and general public. ***This position is full-time and must be available to work a flexible schedule which includes afternoon, evening, weekend, and/or holiday hours.*** This role will provide shopping information, process gift card purchases, make restaurant reservations, wheel chair rental, and other services as expanded by the Marketing and Operations Department. The Customer Service Representative will be required to interact and cooperate with others to ensure that Federal Realtys objectives and goals are achieved.
**Responsibilities**
* Greet shoppers and retailers; entertain, chat, establish relationships
* Inform guests by providing directions, answering questions
* Suggest and Sell based on needs of shopper, offer gi
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