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Group1001
Zionsville, IN, United States
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus,
Job Source: Group1001Vistar, A PFG Company
Whitestown, IN, United States
Green Rabbit (recently acquired by Vistar, A performance Food Group Company) is an e-commerce grocery distributor leading the industry in cold chain solutions shipped straight to your door! We are experiencing rapid growth and looking to add a Customer Success Representative to our team. This individual will serve as the leading point of contact fo
Job Source: Vistar, A PFG CompanyCarMax
Zionsville, IN, United States
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seaml
Job Source: CarMaxCarMax
Avon, IN, United States
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seaml
Job Source: CarMaxCarMax
Advance, IN, United States
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seaml
Job Source: CarMaxCarMax
Kirklin, IN, United States
7151 - Greenwood - 5310 Claybrooke Commons Drive, Indianapolis, Indiana, 46237 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seaml
Job Source: CarMaxGroup1001
Zionsville, IN, United States
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus,
Job Source: Group1001Aramark
Indianapolis, IN, United States
Why You'll Love This Role: Are you ready for a role that's not just about marketing, but about creating unforgettable experiences in Aramark's fastest growing segment: Refreshments? If you have a passion for driving marketing initiatives, the customer journey and client satisfaction, we want you to join our team! Aramark Refreshments is a ho
Job Source: AramarkLebanon, IN, United States
SUMMARY
This position requires an individual who can work as part of a team with the National Account Customer Experience Manager and Sales Team to proactively support a positive and high-level quality of service to Aurora's National Account & Fleet Customer base. This position is about defining clear and common goals that will promote our partnership and improve customer experience, satisfaction, retention, loyalty, and advocacy while improving processes. The ongoing planning and use of CRM capabilities used to communicate, collaborate, and manage the assigned account(s). This candidate must have positive & professional communication skills, listen actively, is empathetic and confidently respond to, identify, or escalate Premier customer's needs. This position requires experience in a customer-facing role in a B2B company, an understanding of the business flow regarding system processes, order/shipping guidelines, claims, expediting, supplier guidelines, Case, task, event, and contact Management/CRM, product knowledge, and the ability to upsell products from the inside to our National/Fleet Premier Customer Base.
DUTIES AND RESPONSIBILITIES
Multi-manage and track all communication efforts with assigned National Account Premier customers that will include phone calls, emails, chats, or the preferred communication line determined by the Premier customer.
Manage all ordering activity of the National Account customer base and proactively communicate the status of all order activity from the time the order is placed until the customer confirms receipt. This includes all shipping requirements, shipment delays, tracking information, shipping charges, and confirmation of order received.
Daily review of all backorders to proactively communicate when parts are expected to be received at the preferred PDC. This includes communication of all milestone interruptions such as changed ETA's, supplier component/production issues, and shipping & receiving delays.
Ability to understand and issue purchase orders and manage parts supply timelines to customers.
Ongoing review with the CSM and/or National Account Sales Team of areas of concern, opportunities, successes, escalated inquiries, and review Service Level Agreements with assigned customers. Management of customer special handling - including part number searches, substitutes, and alternates, part quoting, pricing, availability, claims, and supplier guidelines.
Research best practices or solutions to save the customers time and money that can include providing alternate/substitute parts, part & freight quoting (TMS), and alternate shipping methods.
Allocated order review and the ability to upsell products to the National Account customer base.
Case Management tracking, case review, and follow-up.
Ability to collect and process operation experience metrics to customer and appropriate leadership as requested.
Maintain Fleetperform program with ongoing reviews and reporting.
Assist with accounts receivable invoice discrepancies and claim processing.
Knowledge of CRM and Sales opportunity management (identify and open opportunities when no CSM is available).
Ability within guidelines to provide special pricing.
Ability to process claims and RGA's based on procedures and guidelines.
Assist in Warranty claims and management.
Other duties as assigned and rendered necessary for the National Account customer base.
KNOWLEDGE AND SKILL REQUIREMENTS Associate degree or higher, plus at least 2 years relative experience or a minimum of four years related proven successful experience.
Experience in customer facing B2B role.
Product knowledge
Ability to sell products via the phone.
Excellent written and verbal communication skills.
Excellent phone skills
PC, Microsoft Office Suite, and basic computer knowledge.
Strong ethic and attention to detail and task completion skills
Email Alert for CUSTOMER EXPERIENCE SPECIALIST- NATIONAL/FLEET ACCOUNTS jobs in Lebanon, IN, United States
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