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InEvent
Philadelphia, PA, United States
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 dif
Job Source: InEventIntouchCX
Philadelphia, PA, United States
Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. In this role, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional service and support. You will be the main point of contact for customers, addressing their inquiri
Job Source: IntouchCXFliff
Philadelphia, PA, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that
Job Source: FliffSAP
Newtown Square
**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven
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Philadelphia, PA, United States
Job Description Job Description The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are r
Job Source: Canonical - JobsThe Craig Agency at InsuraTec
Philadelphia, PA, United States
Do you thrive on delivering top-notch customer service and guiding clients towards the best product fit, all within the dynamic realm of financial services and insurance sales? Here's your chance to shine! We're on the lookout for passionate individuals to join our team as Customer Success Sales Specialists. In this role, you'll be integral to our
Job Source: The Craig Agency at InsuraTecThe Craig Agency at InsuraTec
Philadelphia, PA, United States
Do you thrive on delivering top-notch customer service and guiding clients towards the best product fit, all within the dynamic realm of financial services and insurance sales? Here's your chance to shine! We're on the lookout for passionate individuals to join our team as Customer Success Sales Specialists. In this role, you'll be integral to our
Job Source: The Craig Agency at InsuraTecIncentFit
Philadelphia, PA, United States
About IncentFit We believe a company's employees are its greatest asset and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, IncentFit has steadily grown to serve 200 clients across a diverse set of industries from major financial firms to
Job Source: IncentFitPhiladelphia, PA, United States
ABOUT INEVENT
InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
WHO WE ARE
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team.
InEventers are a unique team, with a shared vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!
ENTERPRISE CS SPECIALIST
As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.RESPONSIBILITIES
Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upselling through customer/client experience;
Suggest optimization of existing processes within all Customer Success initiatives;
Support Enterprise clients over emails and virtual calls.
PRE-REQUISITES
4+ years of experience in a Customer Success or Account Management position is a must;
Exceptional ability to communicate/present and foster positive business relationships;
Experience with delivery of training or live customer support;
Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
Accountability and personal organization are essential;
Deep understanding of customers’ concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
Outstanding communication skills;
Problem solver by nature;
Be a fast learner and resilient;
Permission to travel and work in the U.S (should have an SSN);
Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.
PERKS
Health Insurance;
Paid Time Off (PTO);
Annual Summits;
Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40hrs per week).
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Email Alert for Enterprise Customer Success Specialist jobs in Philadelphia, PA, United States
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