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TABS inc.
New York, NY, United States
About the Company Tabs is an AI-powered accounts receivable platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power an automated AR process from contract-to-cash. Growing B2B businesses use Tabs to improve cash flows, streamline operations, and incr
Job Source: TABS inc.FinThrive
Little Ferry, NJ, United States
About FinThrive FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals
Job Source: FinThriveRocket Software
Little Ferry, NJ, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to
Job Source: Rocket SoftwareOWN
Englewood Cliffs, NJ, United States
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecos
Job Source: OWNTrellix
Little Ferry, NJ, United States
Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix
Job Source: TrellixParloa
New York, NY, United States
YOUR MISSION: As a Senior Customer Success Manager you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will own the relationship with our customers and make sure
Job Source: ParloaMoney Fit by DRS
Little Ferry, NJ, United States
The Sr. Customer Success Manager is responsible for working with Wholesalers and Independent Retailer grocers across Marketing, Merchandising, IT, and developing customer relationships that promote retention and growth of Inmar/MarTech solutions. The Sr. Customer Success Manager works with Inmar’s Customer Intelligence and Analyst team, Finance, Pr
Job Source: Money Fit by DRSMotorola Solutions
Jersey City, NJ, United States
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies acros
Job Source: Motorola Solutions, , United States
Clayful, a fast-moving startup with a mission to revolutionize mental health support for children, is seeking an experienced and highly qualified Senior Customer Success Manager to join our team.
As a Customer Success Lead, you’ll be responsible for ensuring our school and district partners achieve their desired outcomes while maximizing the value they experience from Clayful. You will play a crucial role in building and maintaining strong relationships with customers, addressing their needs, and driving partner satisfaction and retention.
The ideal candidate thrives in a startup environment, is passionate about mental health, possesses excellent organizational skills, and gets excited about building meaningful relationships in a deeply emotional context.
Key Responsibilities
Manage district and school launches
Manage the entire launch experience including district kick off meetings, rostering, technology set up with excellent project management skills
Lead educator professional development and family webinars with engaging content & delivery
Manage the end-to-end process of contract renewals and expansions, ensuring timely and effective negotiations to secure continued partnerships.
Foster and manager relationships with key various stakeholders
Navigate the complexities of diverse needs and expectations, ensuring alignment of our services with the district’s educational goals and objectives
Foster relationships with various stakeholders including but not limited to: district leaders, site leaders, IT personnel, families, & counselors
Operationalize the Customer Success team
Develop implementation playbooks and customer health metrics
Support ongoing implementation and engagement
Develop a Clayful Champion community and leverage them to support implementation at their respective sites
Develop implementation and engagement resources like fliers, stakeholder communication and low resolution videos, etc.
Continuously communicate value
Analyze partner qualitative and quantitative data
Leverage data to continuously communicate value to multiple stakeholders partners
Design and facilitate QBRs/Data Talks
Support case studies, testimonials and surveys
Improve the customer and product experience
Collect and analyze customer feedback
Collaborate with internal team to advance product, content and customer journey
Personal Attributes:
Creative
Curious
Analytical
Detail-oriented and organized
Proactive and self-motivated
Adaptive to changes and has a solution-oriented mindset
Collaborative team player with strong interpersonal skills
Qualifications:
5+ years experience as Customer Success Manager or Account Management role in Ed-Tech
Proven experience in a CSM role with strong customer references
Proficient with tools such as Google Suite, Salesforce, Outreach, and Slack
Extremely comfortable with technology
Exceptional verbal and written communication skills
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they are a suitable fit for the position.
Clayful offers competitive compensation, remote working conditions and a unique opportunity to help shape the future of children's mental health education.
Clayful is committed to fostering an inclusive, equitable, and accessible workplace where all employees feel valued, respected, and supported. We are an equal opportunity employer, welcoming applications from all qualified candidates.
Email Alert for Senior Customer Success Manager jobs in , , United States
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