Senior Customer Success Manager

New York, NY, United States

YOUR MISSION:

As a Senior Customer Success Manager you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will own the relationship with our customers and make sure that they are creating value by using Parloa. You organize the entire journey for our customers with your outstanding project management skills, be the first point of contact for their support requests and align on a shared strategy with them in regular meetings.

IN THIS ROLE YOU WILL:

Be a strong partner for our customers:

Independently take over new customers from your sales colleagues and become their person-in-trust and their first point of contact for strategy and support requests in day-to-day business

Keep a cool head at all times, including busy delivery phases, and know your internal and external stakeholders so well that together you reach all milestones

Understand customer needs: You make sure that our customers continuously create value by using Parloa

Be responsible for moderation of entire implementations to explain Parloa in a live demo and have the right answer for all your audience's questions

Strive to provide customer value together with the whole Parloa EMEA team. You don't hesitate to roll up your sleeves and make it happen

WHAT YOU BRING TO THE TABLE:

At least 5 years of professional experience in Customer Success, Consulting, Account Management, or Project Management ideally in an agency and/or in B2B SaaS sector managing relationships with Enterprise customers

Experience in Conversational AI and/or bot building

Strong project management skills with passion for meeting milestones and stakeholder communication

A deep understanding of how to build relationships with a diverse range of stakeholders with the goal to create lasting commercial collaborations

Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, (Conversational) AI; practical experience with AI projects is a plus

'Own it' mentality - You are able to take ownership of a task from inception to completion

The willingness to work closely with our EMEA team in a remote setup

WHAT'S IN IT FOR YOU? The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.

Invitation to join us in Berlin for an immersive company onboarding experience, where you'll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.

Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.

Attractive compensation package with equity.

Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.

Flexible working hours, 20 vacation days, and travel opportunities.

Regular team events, game nights, and other social activities.

A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Your recruiting process at Parloa:

Recruiter video callMeet your managerChallenge Task & Expert interviewMeet the team

Salary Range

$100,000-$125,000 USD

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.