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FinThrive
Little Ferry, NJ, United States
About FinThrive FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals
Job Source: FinThriveRocket Software
Little Ferry, NJ, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to
Job Source: Rocket SoftwareOWN
Englewood Cliffs, NJ, United States
Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecos
Job Source: OWNTrellix
Little Ferry, NJ, United States
Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix
Job Source: TrellixParloa
New York, NY, United States
YOUR MISSION: As a Senior Customer Success Manager you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will own the relationship with our customers and make sure
Job Source: ParloaMoney Fit by DRS
Little Ferry, NJ, United States
The Sr. Customer Success Manager is responsible for working with Wholesalers and Independent Retailer grocers across Marketing, Merchandising, IT, and developing customer relationships that promote retention and growth of Inmar/MarTech solutions. The Sr. Customer Success Manager works with Inmar’s Customer Intelligence and Analyst team, Finance, Pr
Job Source: Money Fit by DRSMotorola Solutions
Jersey City, NJ, United States
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies acros
Job Source: Motorola SolutionsEON
Little Ferry, NJ, United States
Work with the industry leader At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states,
Job Source: EONNew York, NY, United States
About the Company
Tabs is an AI-powered accounts receivable platform for B2B businesses. Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power an automated AR process from contract-to-cash. Growing B2B businesses use Tabs to improve cash flows, streamline operations, and increase business model flexibility. Tabs is based in New York and is funded by top-tier VCs Lightspeed and Primary Ventures.
About the Role
We are looking to bring on an experienced Senior Customer Success Manager to help spearhead our customer success initiatives. You will be the second person on the Customer Success Team at Tabs and therefore directly involved in the development of the department.
What you'll do:
Deploy customer success strategies to ensure an outstanding customer experience with Tabs, driving customer satisfaction and retention.
Actively engage with clients to anticipate their needs and provide solutions that enhance their experience, while also being responsive to support tickets and inquiries via Slack to address immediate issues.
Implement and refine customer success processes and frameworks to scale our services effectively.
Monitor customer health metrics and conduct regular check-ins to ensure clients are achieving their desired outcomes.
Collaborate with the product team to relay customer feedback and help drive product improvements and innovations based on recurring themes and customer insights.
Create educational content and resources to aid customers in better understanding and utilizing Tabs' offerings.
Manage a portfolio of key accounts, ensuring that they receive the highest level of service and satisfaction.
Set the strategy and monitor success: Help define clear objectives and key results for the customer success function, adjusting strategies in response to evolving business needs and customer feedback.
Develop and maintain a deep understanding of Tabs' products and services, becoming a trusted advisor to our customers.
Track and analyze customer engagement and success metrics, using data to drive better support and service strategies.
Work cross-functionally with Sales, Product, Marketing, and Support teams to ensure alignment across all customer interactions and initiatives.
Identify opportunities for customer success to influence product development, marketing strategies, and sales approaches.
Who you are: 5+ years of experience in Customer Success, ideally at a growing SaaS/Fintech business
A proactive self-starter who thrives in ambiguous environments and is skilled at building functions from the ground up.
An excellent communicator with the ability to effectively manage customer expectations and build strong relationships both internally and externally.
A critical thinker with an ability to identify trends in customer interactions and operationalize insights to improve the customer journey.
Results-oriented, with a track record of using analytical approaches to impact customer satisfaction positively.
Eager to learn, adapt, and scale within a fast-paced, evolving startup atmosphere.
Even if you don't meet 100% of the qualifications, we recommend applying to the role!
We are an NYC-based team working out of our office in Midtown Manhattan 4+ days a week
Email Alert for Senior Customer Success Manager jobs in New York, NY, United States
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