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StaffDocs
Boston, MA, United States
This is a remote position. Job Responsibilities: Process optimization. Responsible for overseeing business process to maximize long-term profitability. Monitor organization wide operations, identify wastefulness, and implement strategies to make operations as efficient as possible. Responsible for standards documentation. Quality control. Ensure
Job Source: StaffDocsAction for Boston Community Development
Boston, MA, United States
Operations Manager Department: Community Coordination Employment Type: Permanent - Full Time Location: East Boston - Meridian Street Description As a Operations Manager you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us a
Job Source: Action for Boston Community DevelopmentMoney Fit by DRS
Somerville, MA, United States
Our driving purpose is to make solar energy accessible to every organization in the U.S. We do so by converting our clients from energy users to power generators, all while helping them save money, time, and resources for the businesses they’ve worked so hard to build. The solar industry is creating jobs far faster than the overall U.S. economy. Th
Job Source: Money Fit by DRSCVS Health
Danvers, MA, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthMoney Fit by DRS
Boston, MA, United States
Summary Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. Operations Managers contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person wh
Job Source: Money Fit by DRSChew CPG Inc
Boston, MA, United States
Job Description Job Description Chew is a mission-driven food and beverage innovation company founded on the notion that consumers should not have to choose between what tastes great and whats good for you. DELICIOUS. NUTRITIOUS. SUSTAINABLE. PROFITABLE. SCALABLE. We are looking for a balance between creative and pragmatic - someone self-motivate
Job Source: Chew CPG IncChew LLC
Boston, MA, United States
Chew is a mission-driven food and beverage innovation company founded on the notion that consumers should not have to choose between what tastes great and whats good for you. DELICIOUS. NUTRITIOUS. SUSTAINABLE. PROFITABLE. SCALABLE. We are looking for a balance between creative and pragmatic - someone self-motivated and driven to explore new ways
Job Source: Chew LLCCVS Health
Malden, MA, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthBoston, MA, United States
Job Description
The Airport Operations Manager directs the process and activities of frontline employees, including but not limited to CSAs, CXAs, Flex Reps, VSAs, or other non-exempt employees, and may assist the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.
The Airport Operations Manager helps to provide overall leadership to non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Operations Manager may lead a brand or a function and all brands, depending on the size of the location.
The key responsibilities and accountabilities for the Airport Operations Manager are:
Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Manages the airport and assigned locations/geographic areas when the General Manager is not present
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
Educational Background:
High School Diploma required
Bachelor's Degree preferred
Professional Experience:
1-3 Years prior experience of customer service or operations, according to specific job duties
Experience in car rental, hospitality, or tourism a plus
Results orientation
Ability to direct and motivate teams
Ability to work effectively with Senior leaders
Knowledge:
Customer service resolution practices
Excellent communication techniques
People management and leadership capability
Sales Management/Coaching ability
Operations Management
Skills:
Highly organized
Ability to solve problems independently
Working knowledge of Microsoft office suite.
Time Management skills
Customer service aptitude - Ability to address and resolve customer service issues
Excellent oral and written communication skills
Competencies:
Personal Accountability
Effective Communication
Demonstrates Initiative
Passion for Customer Service & Stakeholder Success
Trust & Integrity
Adaptable and Flexible
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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Email Alert for Operations Manager jobs in Boston, MA, United States
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