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ManTech
Washington Dc
**Secure our Nation, Ignite your Future** Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a moti
Job Source: ManTechCitizenship and Immigration Services
Washington
Summary This position is located in Field Operations Directorate, Office of Field Operations, Investor Program Office (IPO). As an Immigration Services Analyst, you will perform research and conduct studies, plan and conduct a variety of management programs or activities, and facilitate and/or conduct training for USCIS staff and contractors on sta
Job Source: Citizenship and Immigration ServicesPlanet Fitness
Oxon Hill, MD, United States
Job Details Job Location 124 Oxon Hill - Oxon Hill, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their li
Job Source: Planet FitnessSystem One
Vienna, VA, United States
LOCAL CANDIDATES - VIENNA, VA OR PENSACOLA, FL Must be flexible to work any hours/days Job Title: Service Desk Location: Winchester, VA or Pensacola, FL Hybrid schedule working onsite 10+ days a month Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: The Service Desk is a fast-paced environment tha
Job Source: System OnePlanet Fitness
Hyattsville, MD, United States
Job Details Job Location 121 Hyattsville - Hyattsville, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change thei
Job Source: Planet FitnessSystem One Holdings, LLC
Vienna, VA, United States
LOCAL CANDIDATES - VIENNA, VA OR PENSACOLA, FL Must be flexible to work any hours/days Job Title: Service Desk Location: Winchester, VA or Pensacola, FL Hybrid schedule working onsite 10+ days a month Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Job Description: The Service Desk is a fast-paced environment that ope
Job Source: System One Holdings, LLCPlanet Fitness
Takoma Park, MD, United States
Job Details Job Location 133 Takoma Park - Takoma Park, MD Position Type Part Time Salary Range $15.00 - $16.00 Hourly Job Shift Day Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change thei
Job Source: Planet FitnessTM3 Solutions Inc
Washington, DC, United States
JOB DESCRIPTION: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during for our OMC customer. ROLE AND RESPONSIBILITIES: • Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorizatio
Job Source: TM3 Solutions IncArlington
**Overview**
GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This position will be located in Arlington, VA and will be a fully on-site position. The Senior Service Desk Analyst provides technical and operational support to customers, as well as works closely with a cross-functional technical team to analyze, triage, and resolve application issues, bugs, and enhancements.
**Responsibilities**
+ Resolves technical problems and answers queries by telephone, e-mail, or by other electronic means in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
+ Responsible for investigating and identifying computer hardware and software related problems.
+ Effectively communicates step-by-step solutions to end-users.
+ May need to communicate with software and hardware specialists for solutions.
+ Records solutions into database for other Help Desk professionals.
+ Redirects issues to appropriate resource if necessary.
+ Must be knowledgeable of current technological issues and advancements.
**Qualifications**
Bachelor's Degree (or commensurate experience) with 0 - 2 years experience.
Required Skills and Experience
+ Clearance Required: Top Secret w/SCI
+ Excellent communication and collaboration skills
+ Excellent critical thinking and problem-resolution skills
+ Ability to work closely with a cross-functional technical team to resolve issues
+ Experience with Microsoft Office applications (Word, Teams, Outlook, etc)
+ Strong writing skills to support process improvement, drafting Help Desk SOPs, etc
Preferred Skills and Experience
+ ServiceNow experience a plus
+ Experience with Tier 3 Help Desk Support
+ Strong experience working closely with customers to intake, triage, and resolve technical issues
+ Ability to identify areas that need process improvement
+ Critical, out-of-the-box thinking
*pending contract award
\#proposal
**Posted Salary Range**
USD $85,000.00 - USD $95,000.00 /Yr.
Submit a referral to this job (cims.com/jobs/4237/service-desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)
**Location** _US-VA-Arlington_
**ID** _2024-4237_
**Category** _Information Technology_
**Position Type** _Full-Time_
Email Alert for Service Desk Analyst_ jobs in Arlington
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