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Outdoor Environments Group
Indianapolis, IN, United States
Outdoor Environments Group, a leader in the design, construction, and maintenance of exquisite outdoor spaces, is seeking a motivated, hard-working individuals to join our team. Connect with something bigger and make an impact on those we serve. Contribute to something truly great through creating and nurturing our outdoor spaces. Job Summary: Th
Job Source: Outdoor Environments GroupVCA Animal Hospitals
Indianapolis, IN, United States
VCA Beech Grove Animal Hospital seeks a Part-Time Client Service Representative to join our Front Desk Team! Why We Need You As the face of VCA Beech Grove Animal Hospital , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Repr
Job Source: VCA Animal HospitalsPaychex
Indianapolis, IN, United States
Overview Please note - This is an in-office role; our office is located Indianapolis, Indiana. Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and
Job Source: PaychexAllworth Financial
Indianapolis, IN, United States
Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their
Job Source: Allworth FinancialMeletia Agency
Indianapolis
Job Description Job Description Company Overview: Meletia Agency - [ A Symmetry Financial Group Agency] is a leading provider of insurance products dedicated to serving the needs of individuals and businesses across [specific region or nationwide]. We specialize in [types of insurance offered], offering comprehensive coverage and personalized se
Job Source: Meletia AgencyMeduit
Indianapolis, IN, United States
We are seeking a Client Services Representative at our Rocky River location. The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive positive services both internally and externally to resolve issues. Provide administrative support and processing for call center staff. Key Acco
Job Source: MeduitSenior Home Companions Indiana
Indianapolis
Job Description Job Description COMPANY SUMMARY If you have a passion for directly helping people and tangibly impacting their lives, Senior Home Companions “SHC” could be a wonderful place for you. SHC serves older adults in Indiana and Florida with our unique blend of personalized assistance. From providing friendship and companionship to ha
Job Source: Senior Home Companions Indiana900Work, LLC
Indianapolis, IN, United States
Summary/Objective The primary responsibilities of the Client Team Representative position is to resolve client/debtor requests received via phone system and if needed, transfer the call to the appropriate team for specific requests requiring additional assistance. In addition, respond to client requests for information regarding account updates or
Job Source: 900Work, LLCGreenwood, IN, United States
Position Summary
Responsible for acting as a liaison between clients and companies. The Client Care Representative discusses, researches, and resolves issues concerning client requests, errors, account questions, and other queries while ensuring all clients have a positive experience. A Client Care Representative exhibits superior customer service skills and provides prompt courteous service to clients. They also resolve and coordinate complaints promptly and professionally and are required to provide excellence in all areas of customer service. The Client Care Representatives must ensure that methodologies, policies and procedures are deployed to guarantee the highest quality standards with "extraordinary customer service" as a goal.
Essential Duties of the Position
Provide customer focused attitude and actions
Handle a high volume of telephone calls and emails
Communicate clearly, timely, and positively with clients
Good communication skills and interpersonal skills
Professional attitude, and able to maintain composure in urgent or confrontational situations
Work as liaison between client and staff members
Effective critical thinking, problem solving and decision-making skills
Process and run reports per client request with the ability to communicate all designated reports
Display strong organization/time management skills
Work independently and must be multi-task oriented
Maintains database
Develops and retains professional relationship with hospital staff
Maintains confidentiality at all times (i.e., PHI HIPAA, and HITEC)
Team player attitude
Service as a backup for the Administrative Support Specialist (i.e., Main Line Overflow)
Any other duties as assigned by management
Responsibilities of the Position Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs/goals
Maintains working knowledge of departmental/hospital policies and procedures through participation and by reading updates and other provided communication
Works in collaboration with other departmental associates, as well as other hospital associates supporting their efforts through teamwork and the acceptance of additional assignments
Initiates behavior changes, as necessary based upon performance feedback
Accepts responsibility for own actions, while taking ownership of departmental outcomes
Resolves client complaints by investigating problems, developing solutions, and making recommendations to management
Requirements
Requirements of the Position Computer proficiency skills are required
Ability to learn quickly and navigate effectively through multiple systems
Excellent verbal and written communication skills
Ability to work in fast-paced, changing environment
Must be flexible and adaptive to change in order to support operations
Demonstrates attention to detail and organization
Must have the ability to perform repeated tasks with a high level of accuracy
Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations
Difficulty of Work
Work activities are performed independently, utilizing basic guidelines as standards of performance. The incumbent must deal with a variety of reports, documents, and computer systems, and must utilize good judgment in carrying out job duties. Advice and guidance may be sought from the department's Manager/Team Lead as warranted to ensure the provision of quality service.
Responsibility
Effectively performs clerical support functions for Manager, departmental associates, and clients in a timely, efficient manner, while enhancing customer satisfaction. The incumbent works in a team concept, but takes calls on his/her own. Work is somewhat independent in nature. The incumbent makes a substantial impact on the client.
Personal Work Relationships
The incumbent must deal with a variety of staff levels, conditions and circumstances. Routine contacts are to be expected from incoming calls, clients, management, and associates, internal and affiliate company associates. Occasionally contacts can be expected from external people (vendors, customers, professional community, government agencies, and etc.) dealing with activities of limited complexity.
Client Care Representative jobs in Greenwood, IN, United States
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