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M3 Networks
Southlake, TX, United States
Helpdesk Technician 1 85% Work from Home - 15% Onsite, Must be in the Dallas Fort Worth Area. Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" What this role will entail: Serve as first point of contact for customers seeking technical support ov
Job Source: M3 NetworksJuniper Networks
Dallas, TX, United States
Job Description Strategic Account Manager / Dallas, Texas Metroplex Juniper is looking for sales professionals to develop and close opportunities across a defined list of customers. The candidate will be specific-account focused, and will excel in this dynamic role, while leveraging a team of partner account managers to support growth of their te
Job Source: Juniper NetworksM3 Networks
Southlake, TX, United States
Senior Help Desk Technician 80% Work from Home - 20% Onsite, Must be in the Dallas Fort Worth Area. Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is "How can I help?" Our hope is that you are just as excited to grow as we are and we can't wait to meet you! What th
Job Source: M3 NetworksFenix Parts Inc
Hurst, TX, United States
Fenix Parts stands at the helm of the automotive industry as a leading national reseller of original (OEM) automotive products. With over 25 years of industry presence and a robust network of 30 operational locations across the United States, we are committed to delivering exceptional quality and service to our customers. As our organization exper
Job Source: Fenix Parts IncHyatt
Dfw Airport
**Description:** **Care connects us.** _At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world._ Join a team that is making travel more human. Here, everyone's role matters. Opportunities are yours to shape. At the heart of Hyatt is our shared belief that hospitality is more than just a
Job Source: HyattARS-Rescue Rooter
Dallas, TX, United States
Job Description Job Description Overview ARS-Rescue Rooter has immediate openings for lead generators. We are seeking experienced sales professionals to meet the very high customer demand. We are looking to fill several of the following positions immediately: In Store Lead Generator– Up to $60,000 per year Responsibilities Part Time Brand Amb
Job Source: ARS-Rescue RooterFull Package Media
Dallas, TX, United States
We are seeking a diligent, coachable, and highly motivated person with a passion for people to lead the Dallas Full Package Media photography team. You will have an opportunity to master the art of photography, videography, ensure customers are hands down 100% satisfied , and lead a team of talented photographers/videographers. About Full Package
Job Source: Full Package MediaAEG
Dallas, TX, United States
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. REVELxp is the national market leading company in game day experiences and hospitality. Our team, with beginnings in ISP Sports and 35+ years of leadership in the sports & entert
Job Source: AEGIrving, TX, United States
TITLE: Help Desk Lead (Hybrid - DFW, TX)
Direct Hire Opportunity
No Sponsorship
Hybrid - Onsite first 3 months in Irving, then 3 days in office, 2 days remote.
Are you a motivated Help Desk Lead who is looking to join a small but mighty support team? Our client is seeking a sharp, go-getter type that is willing to share their technical knowledge with the team and offer growth and process improvement ideas.
Requirements:
3-4+ years of overall Desktop Support experience
1+ year of leadership experience
Experience supporting using these systems in our client's current environment: Active Directory, DNS, VSphere, 3cx VoIP and Poly Telepresence, Cisco Meraki, VEEAM, Kandji, Atera, Ticketing System Administration (some substitutions for similar products)
Expertise in troubleshooting networking issues, storage, server, cabling, Mac OS and Windows systems along with specific client applications
Identify process and procedures to develop more efficient overall processes
Sets goals and expectations for all daily tasks and projects for the team
Documents system changes through change management, team process and procedures, and system diagrams
Strong attention to detail, along with organizational and time management skills are a must for your success
Responsibilities: Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support
Responsible for insuring outstanding service delivery to the overall success of the organization
Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction
Monitor, mentor, coach and assist team members to deliver quality support
Develop a dashboard that summarizes the performance and status of IT infrastructure operations and develop procedures that outline how reduce incidents though KPIs, requests, and problems identified, assigned, and managed in the ITSM
Assists in establishing performance metrics and measurement and reporting of established metrics
Provide hardware and software technical assistance for support requests related to company computer systems and peripherals
Support global offices during their off-hours
Diagnose, troubleshoot, and resolve/escalate issues reported to the help desk
Monitor, manage, and document all actions and solutions into ticketing system
Responds to requests via email, in person, or over the phone using remote assistance tools
Follow up on outstanding requests and ensure timely resolution
Maintain inventory of company computer equipment and peripherals and supplies
Comprehensive Benefit Package provided
Email Alert for Help Desk Manager (Hybrid - DFW, TX) jobs in Irving, TX, United States
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