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Maania Consultancy Services
Reston, VA, United States
8 years of relevant experience with a bachelor’s degree OR 6 years of relevant experience with a master’s degree required for consideration. Experience managing customer support centers Acquisition or Contract Management Systems (e.g. DIA CMS - DIA Contract Management System) PeopleSoft Financial Systems (e.g. NSA FACTS - NSA Financial Accounting a
Job Source: Maania Consultancy ServicesE-volve Technology Systems, Inc.
Reston, VA, United States
Customer Support Manager Reston, VA 20190 Security Clearance Requirement: Current TS/SCI CI Poly Location Note: On-Site Support Required Position Description: E-volve Technology Systems, Inc. is hiring a Customer Support Manager to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Comm
Job Source: E-volve Technology Systems, Inc.Northpoint Technology
Chantilly, VA, United States
***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. *** North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location. Primary Responsibilities
Job Source: Northpoint TechnologyNotified
Fairfax, VA, United States
Notified is hiring a Customer Support Representativeto assistclients with hosting online events & testing of the Investor Relations (IR) platform, work with clients to run an event and assist them with any issues that arise. The Customer Support Representative will also document & understand client requirements while communicating to appropriate in
Job Source: NotifiedCarfax, Inc.
Centreville, VA, United States
**Description** **Join our Winning Team as a Customer Support Specialist** The Customer Support Specialist is empowered to provide excellent customer service to CARFAXs dealership customers nationwide with a get-it-done mentality! CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 custom
Job Source: Carfax, Inc.Twinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience with,
Job Source: Twinn Intelligence GroupPaladin Consulting
Arlington, VA, United States
Job Title: Customer Support Engineer Work Location: Arlington, VA Duration: Long-term contract with option to hire Hours: Monday-Friday 8am-5pm Education/Experience Required: High school or equivalent Job Description & Responsibilities: Respond to customer support requests. Maintain professional customer service to clients. Providing Tie
Job Source: Paladin ConsultingCARFAX
Centreville, VA, United States
Description Join our Winning Team as a Customer Support Specialist Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help million
Job Source: CARFAXSterling, VA, United States
Customer Support Manager(m/f/x)
Location: Sterling, VA
Introduction
Dedrone is the world’s most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly. By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused 'pane-of-glass'. Whether on-premises / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats.
Position
We are looking for a Customer Support Manager to provide leadership and guidance to our team worldwide. With your ability to troubleshoot, identify issues, and your excellent communication skills, you will lead and innovate to ensure Dedrone is offering the best level of service to the customer’s satisfaction. This role will report to our Global Leader of Customer Support.
Responsibilities
This leader will be responsible for building and managing this highly productive team, motivating leadership skills and will ultimately manage the growth of our service business
Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement
Promote collaboration and knowledge sharing among team members and across departments to streamline processes and resolve issues effectively
Develop a complete understanding of the Airspace Security Solutions by Dedrone
Take a lead role in 1st, 2nd and 3rd level support for all Dedrone products working with field engineers, sales, sales engineers and customers
Participate in the development of customer support objectives and ensure achievement of the metrics.
Qualifications
10 years relevant work experience in the field of technical customer support
Minimum 2 years of relevant work experience as a manager of technical customer support
Proficient in both spoken and written English (C1, C2)
Willing and able to travel when needed
Knowledge in Zendesk, and Salesforce
Understanding of cloud computing solutions
Basic knowledge about consumer UAV protocols and standards
We offer
At Dedrone, you can expect to work in a startup-like atmosphere, expect excitement as well as tasks that are diverse in nature. We’re a highly qualified, international team that’s passionate about what we do and where we want to go. Our corporate structure is flat, and we offer plenty of room for individual ideas to develop. We are quick in our decision-making and like to keep our processes lean. We also offer permanent positions from day one, flexible working hours, team events, free coffee, treats and much more.
Join our team of talented professionals and contribute to the advancement of cutting-edge and globally implemented airspace security solutions. If you are passionate about customer success and thrive in a collaborative environment, we would love to hear from you.
Dedrone is an equal opportunity employer. All applicants for this position will be considered for employment without regard to race, color, religion, national origin, veteran status, disability status, sex, sexual orientation, or gender identity (including m/f/x).
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Email Alert for Manager of Customer Support jobs in Sterling, VA, United States
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