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Dice
Chantilly, VA, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Real Soft, Inc / Diversity Direct, is seeking the following. Apply via Dice today! Client is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedul
Job Source: DicePaladin
Arlington, VA, United States
Job Title: Customer Support Engineer Work Location: Arlington, VA Duration: Long-term contract with option to hire Hours: Monday-Friday 8am-5pm Education/Experience Required: High school or equivalent Job Description & Responsibilities: Respond to customer support requests. Maintain professional customer service to clients. Providing Tie
Job Source: PaladinNorth Point Technology
Chantilly, VA, United States
***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. *** North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location. Primary Responsibiliti
Job Source: North Point TechnologyPaladin Consulting
Arlington, VA, United States
Job Title: Customer Support Engineer Work Location: Arlington, VA Duration: Long-term contract with option to hire Hours: Monday-Friday 8am-5pm Education/Experience Required: High school or equivalent Job Description & Responsibilities: Respond to customer support requests. Maintain professional customer service to clients. Providing Tier I
Job Source: Paladin ConsultingPaladin Consulting
Arlington, VA, United States
Job Title: Customer Support Engineer Work Location: Arlington, VA Duration: Long-term contract with option to hire Hours: Monday-Friday 8am-5pm Education/Experience Required: High school or equivalent Job Description & Responsibilities: Respond to customer support requests. Maintain professional customer service to clients. Providing Tie
Job Source: Paladin ConsultingSepiocyber
Rockville, MD, United States
Sepio Cyber is a fast-growing start-up in the cybersecurity domain, founded by serious industry veterans, well-funded, and headed by an experienced management team. Sepio is building the first Asset Risk Management platform that provides visibility, control, and mitigation to zero trust, insider threat, BYOD, IT, OT, and IoT security programs. We h
Job Source: SepiocyberCogent Communications Group, Inc.
Herndon, VA, United States
Customer Support Engineer - Herndon, VA Company: Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet tr
Job Source: Cogent Communications Group, Inc.Cogent Communications
Herndon, VA, United States
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-op
Job Source: Cogent CommunicationsChantilly, VA, United States
***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. ***
North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Primary Responsibilities:
Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
Monitor system performance and take corrective actions as required
Investigate and resolve user application access issues.
Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.
Document incidents, workaround, root cause analysis, and corrective actions
Perform system checkouts and testing of system upgrades and patches in the operational environments
Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
Independently represent the program in supporting consumer or mission partner maintenance activities
Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
Review and report meaningful metrics
Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.
Core Qualifications:
BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
Top Secret security clearance
Experience with the operations of IT help desk (all tiers)
Strong Linux/UNIX command line experience
Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
Ability to quickly learn new software and IT concepts
Strong problem solving and decision making skills
Ability to work autonomously as well as an integral member of a team
Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.
Clearance Requirements
Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.
At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.
Come join us! Apply with North Point Technology today!
Do you have an active security clearance? *
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Answer yes to attest that the answers to the above questions are factual and truthful. *
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Email Alert for Customer Support Engineer jobs in Chantilly, VA, United States
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