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Confidential
Seattle, WA, United States
Head of Operations About the Company Diverse provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Head of Operations to join their dynamic team. This pivotal role involves collaborating with various departments including Sales, Marketing, Supply Chain, Finance, and HR to shape strat
Job Source: ConfidentialAldebaran Recruiting
Seattle, WA, United States
This role involves collaboration with Sales, Marketing, Supply Chain Finance and HR to shape strategic plans. Interactions with regional Technical Sales, Customer Service, and Operations teams. Strong managerial capabilities, robust leadership qualities, and technical industry knowledge are essential. The position may require occasional internation
Job Source: Aldebaran RecruitingGordian Software
Bellevue, WA, United States
[Full Time] Head of People Operations at Gordian Software (United States) | BEAMSTART Jobs Head of People Operations Gordian Software United States Date Posted 31 Oct, 2022 Work Location Bellevue, WA, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 availab
Job Source: Gordian SoftwareForethought
Seattle, WA, United States
Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences b
Job Source: ForethoughtInditex
Bellevue, WA, United States
About us Zara offers the latest fashion trends for women, men and children. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our d
Job Source: InditexAmazon
Bellevue
Description Do you want to be at the center of Amazon's largest and most-disruptive business? Amazon's world-wide Operations Insights, Planning, Analytics, and Technology (WW Operations IPAT) Finance team is the place for you! At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delive
Job Source: AmazonAmazon
Bellevue, WA, United States
Description Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the
Job Source: AmazonAmazon
Bellevue
Description Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the
Job Source: AmazonSeattle, WA, United States
Since 1986, Clipper has provided marine transportation services in the Pacific Northwest, a region we love. We operate two fast ferries, the San Juan Clipper conducting excursions from Seattle and the Victoria Clipper V with daily service from Seattle to Victoria. Since 2016, Clipper has been a proud part of the FRS Group, an international shipping and maritime company with headquarters in Germany.
The Head of Operations leads our vessel-related customer operations with a focus on optimizing the face-to-face guest experience for all our guests. The position is key in achieving our goal to be the best host. We are looking for somebody to join our management team with experience in leading a customer service team, constantly improving customer service, and organizing a department in the most effective way.
Key Responsibilities:
Owns the overall success and direction of the operations department in Seattle and on Seattle-based vessels.
Owns the development, execution, and monitoring of the department’s strategy, plans, programs as well as short term and long-term goals, with a focus on safety and guest experience.
Owns the development of a high-performing crew that demonstrates best in class guest service on a daily basis, including recruiting, hiring, mentoring, training and coaching the team.
Owns cooperation, relationships, and communication with other departments to ensure a seamless guest experience.
Owns the department’s operational and financial performance, including monitoring and reporting.
Owns the compliance with applicable regulations, governance, and efficient structure of the department’s organization, including policies, procedures, and programs. This includes administration of the Drug and Alcohol program as mandated by the US Coast Guard.
Represents the organization to third parties in department-related matters, including vendors, suppliers, and other business partners as well as government agencies, regulatory bodies, and similar functions.
Perform other duties as assigned.
Qualifications and Skills Required:
Experienced manager with strong interpersonal skills who always puts the customer first.
Experience in establishing or improving a customer-centric culture in a company
Goes above and beyond to ensure smooth daily operations, including “firefighting” on weekends, if necessary.
Able to grow a team, delegate effectively to the team, provide feedback, and constantly ask for more.
Experience in managing conflict within a team, and commitment to providing a positive work environment.
Able to effectively communicate, both verbally and in writing.
Good understanding of Key Performance Indicators for the performance of the department.
Able to prioritize and adapt in an ever-changing environment.
Minimum of five years' experience as manager of customer-facing teams, preferably in the hospitality or tourism industry. Sales leadership a plus.
Bachelor’s Degree or relevant experience in a field related to tourism, hospitality, or similar areas with face-to-face customer service.
Able to travel between the USA and Canada on a regular basis.
Must hold or be able to obtain a valid TWIC card.
Experience in using Microsoft Office suite.
Other Compensation and Benefits
This position is eligible for our comprehensive benefits package.
This position is eligible for commission earnings
Our employees receive exciting perks, such as travel benefits through Alaska Air, industry rate discounts with our hotel and tour partners, and free rides aboard our vessels!
Salary : $ 75 ,000 - $100,000 per year.
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Email Alert for Head of Operations jobs in Seattle, WA, United States
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