Technical Service Representative I
Charlotte, NC, United States
Technical Service Representative I page is loaded Technical Service Representative I Apply remote type Remote locations Charlotte, NC Mississauga, ON time type Full time posted on Posted 4 Days Ago job requisition id R-9485 The Technical Services Team supports our Dealer and Retailer channels by resolving issues with our products and warranty. The Technical Product Specialist level 1 is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level. The Primary responsibility is to provide technical product support to our Dealer and Distributor Network
What You Need to Know:
• Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
• Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
• Trouble shoot, Diagnose and Evaluate individual case information in order to provide repair and warranty support.
• Record details of cases in CRM, as well as actions taken.
• Provide clear solutions for product repair, replacement or policy adjustment.
What We Are Looking For:
• Exceptional knowledge of Outdoor Power Products and applications.
• Exceptional oral and interpersonal skills. Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension.
• Developed computer navigational and organizational skills.
• Can pass typing accuracy test with 25 wpm or more.
• Basic/Entry level capability of MS Office (word, excel,outlook).
• Multi-tasking skills.
• Experience utilizing and applying customer service skills.
• Minimum high school graduate or GED.
• 1-3 years of engine or mechanical experience.
• Experienced with electronic parts lookup systems, and electronic technical information environment.
• Physical demands: occasional repair shop and training duties requiring lifting up to 50 lbs, bending, stooping, etc; ability to operate turf care machinery for application training.
Husqvarna provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Last date to apply:
We are continuously accepting applications
About Us Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we’re the world’s leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction Our differences are our strength We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates. Together as a team, we can bring the best ideas to life. Diversity and inclusion is about each and every one of us. We are curious, bold, and built by our differences. At Husqvarna Group, we choose to build on various perspectives to create a company that is stronger – and where we have fun together. Learn more about our diversity and inclusion journey here .
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