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Xactus
Charlotte, NC, United States
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Information Technology Description WHO WE ARE : Xactus
Job Source: XactusWorkSmart
Charlotte, NC, United States
Description We're looking for an IT professional who will thrive in supporting a variety of corporate clients and their users. This position is a part of our Charlotte-based service team and will provide support to our clients remotely (over the phone or using various remote support tools). This is a hybrid position and you'll be joining a team of
Job Source: WorkSmartiQuor
Charlotte, NC, United States
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like f
Job Source: iQuorTEKsystems
Charlotte, NC, United States
Description: This role will be solely supporting one of the largest customers of the client by handling up to 40 inbound/outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer and installers/technicians through routine alarm system checks. They will then update the internal system with any pertinent inf
Job Source: TEKsystemsTEKsystems
Charlotte
Description: - This role will be solely supporting one of the largest customers of the client by handling up to 40 inbound/outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer and installers/technicians through routine alarm system checks. They will then update the internal system with any pertinent in
Job Source: TEKsystemsFigure
Charlotte
Job Description Job Description About Figure Figure is revolutionizing financial services with its disruptive, scaled, and rapidly expanding technology platform. By capitalizing on the loan origination activities on its platform and extensive network of partners, Figure is poised to deliver and scale new products that enhance efficiency and tran
Job Source: FigureRhombus
Charlotte, NC, United States
Who We Are Founded in 2016, Rhombus is on a mission to make the world a safer place with our centralized platform that combines intelligent cameras, sensors, and AI analytics to help organizations improve safety and operations at scale. We have a solid product-market fit, customers love us, and our solution makes a profound impact and difference in
Job Source: RhombusENA Corporate
Charlotte, NC, United States
Technical Support Specialist Job Reference Number: 18470 Employment Type: Full-Time , Hybrid Segment: Elior Corporate Brand: ENA Corporate State: North Carolina (US-NC) When you join Elior North America, you are joining a food service team that is united in our appetite for growth and in our passion to make an impact on our world. As a
Job Source: ENA CorporateCharlotte, NC, United States
Job Description
At Luxer One, we're on a mission to relentlessly improve the way the world receives
goods! We design and deploy package locker solutions for retail, office, universities,
as well as apartment complexes throughout the US and Canada. We are committed to
making life simpler by automating package acceptance and solving the complete
package problem. We integrate best in class hardware and state of the art software to
create the best user experience.
We are seeking an experienced representative to join our team in the Technical Support
Representative role.
Job Description:
Our Technical Support team is committed to providing top-quality customer service.
This role is focused on developing our people by building proud, dynamic teams while
helping representatives reach their personal and professional goals.
In this role, you will respond to requests from property management staff through
various channels, including phone, email, and chat. This role will involve in-depth
knowledge of the Luxer One package acceptance systems.
What you'll do:
Responding to phone calls, emails, and online chats from property managers and field technicians
Remotely troubleshooting systems using a computer interface
Reviewing and following up on CRM tasks
Projects as assigned by management
Assisting field technicians with questions while they are in the field performing repairs.
Successfully identifying the root cause of a problem, recommending solutions, and implementing those solutions in a locker system.
Creating field technician job scopes and coordinating the visit with parts shipped
Working within a team to manage workload and daily activities
Fully understand how to Install, configure and troubleshoot Luxer lockers, hardware & software
Ability to take on new tasks and learn new technologies in a fast-paced work environment.
Applying knowledge and understanding of routers/switches/firewalls
Requirements
Who you are: Candidates must have strong technical support experience (1-3 years of direct technical support experience).
Possess a degree in a technical field or progress towards a degree in a technical field preferred
Strong knowledge of the iOS ecosystem
Strong communication skills, both verbal and written
Troubleshooting, problem-solving, and multi-tasking skills
Passionate and incredibly driven with stellar computer skills
Excellent time management skills, including the ability to multitask, organize and prioritize
Able to research and grasp information across multiple tools while speaking with clients
Positive attitude, friendly, self-starter who can help take initiative, solution driven, adaptable, flexible, passionate and empathetic.
NOTE: This position may allow for remote work, when assigned, and require the
utilization of remote audio and visual tools.
Benefits You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
As "Luxens," we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!
Technical Support Representative jobs in Charlotte, NC, United States
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