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State of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency: Department of Innovation and Technology Posting Date: 6/27/2024Closing Date: 7/11/2024Salary: $5,423 - $7,721 per month. Effective 7/1/2024Job Type: SalariedCounty: CookNumber of Vacancies: 3Plan/BU: RC063 This position is a union position; ther
Job Source: State of IllinoisState of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency : Department of Innovation and Technology Posting Date: 6/27/2024 Closing Date: 7/11/2024 Salary: $5,423 - $7,721 per month. Effective 7/1/2024 Job Type: Salaried County: Cook Number of Vacancies: 3 Plan/BU: RC063 This position is a un
Job Source: State of IllinoisLATIN SCHOOL OF CHICAGO
Chicago, IL, United States
Job Details Job Location Latin Upper School - Chicago, IL Position Type Full Time Job Category Information Technology Description The Latin School of Chicago is seeking a full-time Junior Systems Administrator - IT Technician to join our amazing and friendly team. Latin School of Chicago provides its students with a rigorous and innovative
Job Source: LATIN SCHOOL OF CHICAGOLatin School of Chicago
Chicago, IL, United States
Job Details Job Location Latin Upper School - Chicago, IL Position Type Full Time Job Category Information Technology Description The Latin School of Chicago is seeking a full-time Junior Systems Administrator - IT Technician to join our amazing and friendly team. Latin School of Chicago provides its students with a rigorous and innovative
Job Source: Latin School of ChicagoConsortium for School Networking
Chicago, IL, United States
The Latin School of Chicago is seeking a full-time Junior Systems Administrator - IT Technician to join our amazing and friendly team. Latin School of Chicago provides its students with a rigorous and innovative educational program in a community that embraces diversity of people, cultures and ideas . Latin inspires its students to pursue the
Job Source: Consortium for School NetworkingAdventurous Journeys LLC
Chicago, IL, United States
Department: Risk & Compliance Reports to: VP, Technology Systems & Applications Location: Nashville, TN Adventurous Journeys Capital Partners ("AJCP") is seeking an IT Support Technician to provide technical services and assistance to all employees across the company and operating properties and support its rapid growth across various investm
Job Source: Adventurous Journeys LLCGraycor Inc.
, IL, United States
>> Information Technology Support Specialist / Analyst Information Technology Support Specialist / Analyst Summary Title:Information Technology Support Specialist / AnalystID:1661Graycor Company:Graycor ServicesLocation:Oakbrook Terrace, ILJob Function:Information TechnologyDescription This position will provide excellent IT customer service and su
Job Source: Graycor Inc.Confidential
Chicago, IL, United States
Vice President, Go to Market Finance About the Company Flourishing SaaS-based customer service platform Industry Computer Software Type Subsidiary of a Public Company Founded 2007 Employees 5001-10,000 Categories SaaS Enterprise Software Customer Service Information Technology & Services Technology Customer Support Tools Tech Field Support Softwar
Job Source: ConfidentialChicago, IL, United States
itContracting 's US-based client are looking to recruit a VP of IT Operations . This is a permanent position, offering a competitive salary and excellent benefits. Although they have offices in Chicago and Dallas, this is a remote working role with minimal time on-site required.
About the role: This role will be responsible for overseeing and managing a wide range of IT support services, including service support, helpdesk operations, infrastructure support and applications support. The role of Vice President IT Operations is a new appointment reporting directly to the CIO with whom they will work closely to ensure the smooth and efficient functioning of their IT systems across all locations, ensuring a seamless experience for both staff and customers.
Role Responsibilities:
Responsible for overseeing and managing a wide range of IT support services.
Lead a team of IT professionals, establish and enforce best practices, and drive continuous improvement initiatives to optimize IT operations.
Develop and implement strategic plans, policies, and procedures to support the overall IT operations objectives of the organization.
Oversee the day-to-day activities of the IT operations team, ensuring efficient incident resolution, service request fulfilment, and problem management.
Manage and monitor the performance of IT systems, networks, and applications, ensuring high availability, reliability, and security.
Collaborate with cross-functional teams, such as infrastructure, security, and software development, to drive alignment and achieve operational excellence.
Establish and enforce service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve the performance of IT support services.
Provide leadership and guidance to team members, fostering a positive and productive work environment, and promoting professional growth and development.
Identify and implement automation and process improvement initiatives to streamline IT operations and enhance productivity.
Collaborate with vendors and third-party service providers to manage contracts, service-level agreements, and performance metrics.
Stay up to date with industry trends and emerging technologies, recommending innovative solutions to enhance IT operations and support business growth.
Must enforce and uphold adherence to PII and required compliance policies and procedures.
Role Requirements:
Bachelor's degree in computer science, information technology, or a related field
Proven experience (8 years) in IT operations management.
Strong leadership skills with the ability to inspire and motivate teams to achieve operational objectives.
In-depth knowledge of ITIL processes and best practices for incident, problem, and change management
Solid understanding of IT infrastructure, including networks, servers, databases, and cloud technologies
Experience managing helpdesk operations, call centers, and field services in a multi-location environment.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Strong analytical and problem-solving abilities, with a focus on driving continuous improvement.
Demonstrated ability to manage budgets, allocate resources, and prioritize tasks effectively.
Travel across their US locations as required.
Candidates must be based in North America/Mexico and currently hold a valid appropriate long term work Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Jennifer Shanahan directly at [email protected].
eir evo, itContracting and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / itContracting.
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Email Alert for VP of IT Operations jobs in Chicago, IL, United States
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