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Director, Market Operations

Beltsville, MD, United States

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Edison, NJ, US, 8817 Swedesboro, NJ, US, 8085 Beltsville, MD, US, 20705

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Applicants from the following states will be considered: New Jersey, Maryland

As a Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. You’ll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You’ve built an impressive career already and you’re ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

What your day-to-day will look like:

Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement

Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions

Proactively manage customer service metrics to drive an excellent customer experience

Provide guidance, training and performance management to employees while developing talent through continuous coaching

Establish and maintain effective, collaborative work relationships both internally and externally

Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities

Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls

Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding drivers of those results

Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

What you’ll need to excel:

At a minimum, you’ll need:

7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management

Experience performing complex analyses of data, processes, policies, procedures and/or systems

It’d be great if you also have:

Bachelors’ degree in a business-related field

10+ years of experience in the logistics and transportation industry

Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience

Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed

Strong organizational and time management skills

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Competitive pay

Health, dental and vision insurance

401(k) with company match

Life insurance, disability

Employee Assistance Program (EAP)

Paid time off

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementhere.

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