Account Manager

, MD, United States

Description

Position Summary :

Provide prompt, accurate and courteous service to clients, producers and company personnel in a professional and positive manner. Handle all tasks associated with obtaining, maintaining, expanding and servicing existing accounts in accordance with all agency procedures and carrier guidelines. Support company growth by working with producers, management, and other personnel on special projects or duties as directed.

Major Responsibilities:

Primarily responsible for small to mid-size commercial lines accounts.

Work with Account Executive and/or Department Lead for guidance and training on all aspects of servicing clients.

Prepare company submissions for new/renewal business, market as appropriate, and prepare proposals.

Prepare all change requests and review audits and policies for accuracy.

Setup and prepare new account files in AMS360 per agency procedures.

Invoice all agency bill transactions within 48 hours and collect premiums accordingly.

Notify producer of any unpaid audits in a timely manner and request appropriate actions be made according to carrier audit guidelines and timeframe.

Review all renewals with the producer at least 120 days prior to expiration to determine marketing strategies.

Prepare and process cancellations when required and follow up on notices of cancellations per agency procedures.

Respond to all carrier memos and process any necessary updates.

Prepare and process client requests, including ID cards, evidence of property, certificates of insurance, and binders.

Review policies and related documents for accuracy and deliver policies to insureds as needed.

Work with producers to evaluate exposure, negotiate and interpret coverage, review with clients as needed.

Evaluate and recommend additional coverage based on client needs. Quote/propose as appropriate.

Keep producers fully informed of all important activities on their accounts.

Review monthly reports- Aged Receivable, renewal/expirations, and Suspense reports in a timely manner.

Performance Expectations:

Service Company and clients in a manner to avoid potential exposure to E&O claims.

Alert management of incidents that may require management assistance or approval.

Respond to phone calls and e-mails within acceptable timeframe not to exceed 24 hours.

Process client requests (e.g. ID cards, certs, binders) within 24 hours of request. regarding the correctness, accuracy, reliability, or timeliness of the information provided within this article.

Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS360.

Utilize AMS360 suspense system to follow up on outstanding items in a timely manner to avoid overdue situations.

Prioritize workload and request assistance as necessary to reduce backlog.

Participate with management and other departments/personnel on special projects and other duties as needed.

Keep current on rates, forms and coverage changes through bulletins, trade publications, and seminars.

Participate in seminars and classes for skill and knowledge development.

Qualifications

Minimum Qualifications/Requirements:

Education requirement: High school diploma or equivalent is required, college degree preferred.

Active DOI P&C License required.

Professional designation is a plus.

Knowledge of AMS360 system or similar agency management system.

Good listening skills, attention to detail, and a positive attitude are essential.

Knowledge of commercial insurance and products.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Promoting Peace of Mind for All.

At Liberty, we take great care to promote peace of mind for all. We create a safe space to find your Joy of Being as your most authentic self. Being uniquely YOU, with your unique experiences and ideas, we will continue to strengthen our company as we grow together.

HABU has nothing to do with age, gender identity, race, sexual orientation, physical or mental ability, or ethnicity. We pursue people who value: Integrity, excellence, caring, kindness, fairness, teamwork, good feelings, and fun! Liberty empowers our team with tools and knowledge to support the purposeful spread of positive energy, kindness, and good feelings with others.

We recognize that our industry has more work to do in advancing diversity and inclusion. Our dream is to become the north star others can look to for direction as we advance together.

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