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JCPenney
, AZ, United States
General Description General Description: As the Customer Experience Supervisor I – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities: Customer Service
Job Source: JCPenneyJCPenney
Phoenix, AZ, United States
General Description General Description: As the Customer Experience Supervisor I – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies Primary Responsibilities: Customer Service
Job Source: JCPenneyAccorHotel
Scottsdale, AZ, United States
Company Description Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a l
Job Source: AccorHotelSentraCam
Tempe, AZ, United States
Job Description Job Description About Us Join our team! SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent li
Job Source: SentraCamWhatnot
Phoenix, AZ, United States
Whatnot Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germ
Job Source: WhatnotMichaels Stores
, AZ, United States
Customer Experience Manager page is loaded **Customer Experience Manager** locationsMesa-6640 E McKellips Rd time typePart time posted onPosted Yesterday job requisition idR00129445 Store - PHX-MESA/McKELLIPS, AZ**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciti
Job Source: Michaels StoresARIZONA HUMANE SOCIETY
Phoenix, AZ, United States
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes inno
Job Source: ARIZONA HUMANE SOCIETYValon Mortgage, Inc.
Tempe, AZ, United States
**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, pr
Job Source: Valon Mortgage, Inc.Phoenix, AZ, United States
** Customer Experience Supervisor**
**Job Category****:** e-Commerce **Requisition Number****:** CUSTO001731 Showing 1 location **Job Details**
**Description**
Online Components, a Master Electronics company, has an exciting career opportunity for a **Customer Experience Supervisor** who will report to the Customer Service Managerin Phoenix, AZ.
The ideal candidate will love developing, coaching, and supporting individuals at all stages of their careers; While ensuring workflows, escalations, and other processes best support our customer's needs. This role requires someone that can thrive in our ever-growing environment.
**People Responsibilities:**
* Lead and manage a team of 5+ customer experience representatives
* Effectively build productive working relationships with direct reports, peers, leadership, and other departments
**Supervisors Responsibilities:**
* Coach employees through effective feedback, this includes positive reinforcement and constructive feedback where needed
* Manage and document employee issues regarding attendance, performance, conduct, and deliver appropriate corrective action as needed
* Demonstrate effective people leadership for a team, including managing work schedules, managing to performance standards, and delivering feedback on all aspects of job performance
* Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
* Ensure Customer Service requests are resolved within company SLAs and through proper channels
* Play a key role in building and maintaining our team culture of being a family and helping each other grow and succeed, as well as creating a fun environment through our Company Core Values
* Emphasize the best overall approach and experience for our customers, suppliers, employees, and company
**Requirements:**
* High school diploma or GED
* Bachelor's degree in Business, Preferred
* 2+ years Customer Service Supervisor experience or background in a leadership role
* 3+ years of contact center / call center customer service experience
* Excellent communication and interpersonal skills
* Outstanding organizational and leadership skills
* Good knowledge of MS Office
**Why Master Electronics:**As a customer focused and driven organization, we offer attractive, competitive compensation and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.
**Master Electronics** has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.
Headquartered in Phoenix, AZ, **Master Electronics** is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how **Master Electronics** has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.
**Master Electronics**, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, **Master Electronics** prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.
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Customer Experience Supervisor jobs in Phoenix, AZ, United States
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