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National Kitchen + Bath Association
Scottsdale, AZ, United States
**Customer Experience Associate at** Scottsdale, Arizona Full-time **Job Description** Skills Experience Job Type Location Scottsdale, Arizona Posted about 13 hours ago Architectural Surfaces has been a worldwide leader in granite, marble, quartz, tile and soapstone supply, now in over twenty locations across the United Stat
Job Source: National Kitchen + Bath AssociationFive Below Inc
Tempe, AZ, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Tempe, AZ 85282 time type Full time posted on Posted 23 Days Ago job requisition id JR39973 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & H
Job Source: Five Below IncHoneywell
Phoenix, AZ, United States
Join a team recognized for leadership, innovation and diversityThe Customer Experience Professional/ GCE Site Coordinator will play a pivotal role in managing APU/Engine repairs, ensuring correct quote pricing, resolving contract issues to prevent disputes, reviewing business rules, and recovering any problems that arise. This position requires a d
Job Source: HoneywellValon
Phoenix, AZ, United States
About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing profess
Job Source: ValonFBL Financial
Gilbert, AZ, United States
Customer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently
Job Source: FBL FinancialGoettl Air Conditioning & Plumbing
Phoenix, AZ, United States
Job Type Full-time Description We are growing and are looking for people that want to thrive in a high- performance sales culture, taking inbound calls/making warm outbound calls in our Call Center, that rewards you for your performance. Here are the daily duties for our Call Center position: Understand and communicate services offered Build a
Job Source: Goettl Air Conditioning & PlumbingHoneywell
Phoenix, AZ, United States
Join a team recognized for leadership, innovation and diversityThe Customer Experience Professional/ GCE Site Coordinator will play a pivotal role in managing APU/Engine repairs, ensuring correct quote pricing, resolving contract issues to prevent disputes, reviewing business rules, and recovering any problems that arise. This position requires a d
Job Source: HoneywellThe Michael's Companies
Phoenix, AZ, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Phoenix-1925 E Camelback Rd Ste 132 time type Full time posted on Posted 3 Days Ago job requisition id R00255241 Store - PHX-CAMELBACK/COLLONADE, AZDeliver a customer centric shopping experience by managing and delivering eff
Job Source: The Michael's CompaniesPhoenix, AZ, United States
Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we're growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.
Interact with buyers and sellers with a customer first attitude ensuring a positive experience.
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner.
Become an expert in Whatnot's product, processes and systems to drive positive outcomes for our users.
Work with other departments to troubleshoot, research and resolve open questions.
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here's what we're hoping to see in your background:
2+ years of Support experience handling email and/or chat services.
Weekend availability required.
Understanding of Ecommerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers.
Proactive problem-solver and process-improver.
Knowledge of Collectibles is a plus.
Bachelor's degree or college experience preferred.
Previous start-up experience is a plus.
Compensation
For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + stock options
The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly rate, not benefits (more details below) or equity in the form of stock options.
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
$1,000 home office setup allowance
$150 monthly allowance for cell phone and internet
Care benefits
$450 monthly allowance on food
$500 monthly allowance for wellness
$5,000 annual allowance towards Childcare
$20,000 lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
♥ EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Customer Experience Agent jobs in Phoenix, AZ, United States
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