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Zipcar
Seattle, WA, United States
What you'll do: The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. What yo
Job Source: ZipcarHines
Redmond, WA, United States
Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and mak
Job Source: HinesQuarterra, LLC
Kirkland, WA, United States
Quarterra Group, Inc., a wholly-owned subsidiary of Lennar Corporation (NYSE:LEN and LEN.B) is a multi-strategy, real estate focused, alternative asset management company comprised of two rapidly growing verticals: Multifamily and Single-Family Rental. Launched in 2011, Quarterra Multifamily, previously known as LMC, is among the nation’s most acti
Job Source: Quarterra, LLCCommonSpirit Health
Silverdale, WA, United States
Overview: Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason
Job Source: CommonSpirit HealthEFCO Corp.
Kent, WA, United States
Job Description Job Description We believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We areEFCO. At EFCO, we believe in helping those responsible for the construc
Job Source: EFCO Corp.Staypineapple
Seattle
Job Description Job Description To quick apply to this position, text SP3745 to (425) 961-9911 Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team me
Job Source: StaypineappleGraebel Companies, Inc.
Kent, WA, United States
Service Delivery Supervisor Tracking Code 4461-263 Job Description **This role can be remote anywhere in the United States** Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and
Job Source: Graebel Companies, Inc.Planet Fitness - The Core Group
Kent
Job Description Job Description Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing
Job Source: Planet Fitness - The Core GroupSeattle, WA, United States
What you'll do: The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. What you'll love about being a Zipster: Supervise Field Member Service Coordinators nationally Manage daily workload to ensure required service volume and quality levels are attained De-escalate member situations effectively Proactively work to meet targets and goals and identify potential opportunities Advocate for the member across cross-functional internal teams to improve the member experience. Proactively participate in pilot programs to ensure a positive member experience and mitigate issues Develop subject matter expertise on all products Provide ongoing coaching to improve performance of staff based on team performance metrics. Communicate the progress of assigned metrics and reports on a regular basis to the Manager Be a point of contact for Operations, contact center and corporate teams to support members on complex issues Create, update and implement all staff training as needed. This includes new hire training as well as up training and any special workshops for company initiatives Manage and maintain online tools and resources as needed, including Zendesk and Zendesk Help Center Provide motivation and recognition and maintain an efficient, service-friendly environment and work to maintain high morale among staff Make judgement calls in sensitive situations effectively Seek opportunities to improve ticketing, templates, training, processes and other workflows and measure their outcomes Identify potential HR situations and work with the Member Services Manager to resolve them Analyze the member impact of operational trends and support initiatives to improve the member experience. Develop and manage special projects or assignments in support of departmental objectives based off analysis May be required to perform additional duties and responsibilities as assigned by management such as providing backup for the Manager as needed or leading team meetings What drives success for a Field Member Services Supervisor: 4 year college degree (preferred) 1-2 years of working with the general public, preferably in a supervisory role 1-2 years of supervisory experience or leading teams (preferred) Must be available for a regular schedule of 40 hours a week, including weekends and holidays according to business need. Shifts may include evening, overnight or early morning hours Must pass Zipcar driving history requirements Must be able to multi-task and thrive in an active environment Understands how to communicate difficult/sensitive information considerately Strong communication and interpersonal skills Able to identify and resolve problems in a timely manner, gather and analyze information skillfully and maintain confidentiality Technical aptitude and the ability to pick up new technology quickly, particularly during product development with little documentation Exhibits patience, empathy, attention to detail and a gift for problem solving Experience leading projects, analyzing performance and coaching others Must be comfortable supervising staff remotely Experience with measuring and improving customer satisfaction and loyalty across a variety of use-cases in a diverse array of cities Familiarity with ZenDesk Experience with Microsoft Excel, SQL or other data analysis tools Familiarity with different carshare models, use cases or fleet management Experience with creating policy and managing online help resources Early adopter of technology What tops off the tank: Competitive Medical, Dental, Vision, Life and Disability Insurance and other volunta
Member Services Supervisor jobs in Seattle, WA, United States
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