Guest Services Supervisor
Seattle
Job Description Job Description To quick apply to this position, text SP3745 to (425) 961-9911
Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.
Who we’re looking for:
GUEST SERVICES SUPERVISOR
Around here, we have a reputation for being ridiculously friendly, helpful and accommodating—and nothing will tank that faster than lousy front desk service. That’s where you come in. As Guest Services Supervisor, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.
What to expect:
Here are a few things that will make your days full and rewarding:
Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards
Stepping in to complete daily hotel front desk tasks
Assisting Guest Services Manager with monitoring performance and attendance
Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches
Your experience and qualifications:
High School Diploma or equivalent
Six to twelve years of related experience
Demonstrated ability to contribute to a collaborative and diverse team dynamic
Working knowledge of Opera PMS preferred
Ability to quickly assess situations and create effective resolutions to problems
Possess a passion to provide excellent customer service
Proficient at fulfilling requests in a thorough and timely manner
Excellent verbal and written business communication skills
Why us?
As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer:
Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations
Pay: $23.50 per hour
Status: Full Time