Service Supervisor

Kirkland, WA, United States

Quarterra Group, Inc., a wholly-owned subsidiary of Lennar Corporation (NYSE:LEN and LEN.B) is a multi-strategy, real estate focused, alternative asset management company comprised of two rapidly growing verticals: Multifamily and Single-Family Rental. Launched in 2011, Quarterra Multifamily, previously known as LMC, is among the nation’s most active developers, builders, and managers and has been on the National Multi-Housing Council’s (NMHC) annual Top 50 list for eight consecutive years. Quarterra Single-Family Rental launched in 2020 to provide individuals, couples, and families who prefer to rent over home ownership the opportunity to live in exceptional neighborhoods with great amenities. For additional information, please visit Quarterra.com.

Summary of Position:

The Service Supervisor will oversee and perform technical and mechanical work that ensures the interior and exterior of buildings, grounds, amenities, and common areas of the community meet the company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.

Principal Duties and Responsibilities:

Assist the Community Manager in developing standards for the cleanliness and overall appearance of the apartment community’s grounds, amenities, building exteriors, market ready apartment interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community’s and Company’s standards.

Delegate, supervise, and direct the work of the department.

Collaborate with the Community Manager in hiring, interviewing, training, and completing performance reviews.

Oversee and complete the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Inspect work performed by other service team members to assess effectiveness of policies and procedures and work with the Community Manager to develop corrective action plans as needed.

Review work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.

Maintain adequate inventory of spare parts and maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.

Assist Community Manager in developing the budget for regular repair and maintenance and capital expenses.

Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.

Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Conduct regularly scheduled company safety meetings, ensure all MSDS sheets are current and readily accessible, and keep up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibility and reporting violations or infractions appropriately.

Schedule and perform minor and routine maintenance on all appropriate equipment on a regular basis.

Complete documentation and other paperwork timely and accurately so that service requests can be appropriately documented, tracked, and completed.

General Overview of Compensation and Benefits:

We reasonably expect the base compensation offered for this position to range from $34-$37 per hour , subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

This position is eligible for commissions in accordance with a written agreement.

This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion.

This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.

Education and Experience Requirements:

6+ years of experience in property management maintenance or equivalent experience.

2+ years of Maintenance Supervisor or equivalent experience preferred.

EPA certifications Type I and II or Universal for refrigerant recycling (applies to Certified Service Technicians) required.

Must have all certifications as required by State and Local jurisdictions (Applies to both Certified and Non-Certified Service Technicians).

Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices.

Proficient in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

Demonstrated proficiency with computers, the internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for company’s use. (property management system experience is preferred.)

Additional Requirements:

Keep abreast of current changes in technology, processes, and standards within the industry and areas of responsibility by attending internal and external training classes.

Provide own hand tools unless prohibited by state law.

Physical Requirements:

This is a position which requires the Service Supervisor to frequently walk, stand and climb stairs in/around apartment homes, models, and properties. Must also have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

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This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the associate. Duties, responsibilities, and activities may change at any time with or without notice.

Quarterra Group is an Equal Opportunity Employer that prides itself on diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, pregnancy or related condition, protected status, or any other status prohibited by applicable national, federal, state or local law. Quarterra Group believes diversity and inclusion among our Associates is critical to our success and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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