Information Technology Associate
, CA, United States
Information Technology Associate
Job Summary:
We are collaborating with our client to identify a highly qualified individual for the role of Information Technology Associate for a state agency that supports the needs of low- and moderate-income renters and homebuyers by providing financing and programs focused on equity. This role is hybrid in Downtown Sacramento. Minimum 2 days a week in the office.
Job Duties:
Help Desk:
Facilitates customer (internal or external) requests for system issues. Answers direct customer requests of average difficulty and analyze those requests to determine appropriate response and action or directs those requests to appropriate support staff.
Provides courteous, professional, and responsive customer service. Assists with all phone/email and related support services to ensure customer service expectations are met.
Follows IT Help Desk procedures and develops and maintains and/or assists with the development, implementation, and maintenance of various IT Help Desk policy/procedure/training documentation.
Analyzes current and new procedures to verify consistency and standardization and recommends changes when appropriate.
Procurement Support:
Performs tasks related to procurement, purchase request, purchase orders, and maintenance of CalHFA hardware and software assets.
Researches and analyzes procurement options to ensure Agency is receiving the best price and latest technology options to meet the Agency's technical needs.
Procures goods and services using the Agency information systems and workflows.
Reviews, and resolves billing discrepancies with vendors and other state entities. Requests approval from management for telecommunication invoices for payment processing.
Telework Equipment Setup and Deployment:
Images desktops and laptops for approved telework employees.
Ensures that all required paperwork has been received and approved by IT management.
Works with Technical Support and Services team to ensure that staff are in the correct Active Directory (AD) groups and local groups on their desktops.
Coordinates with the user on deploying the telework machines and updating inventory.
Software Development and Patching:
Under the guidance of the Help Desk Lead, participates in the use of department tools to test, analyze and make recommendations to management of the most current versions of software for deployment to department workstations.
Performs patching of workstation software to avoid any potential virus outbreaks with unpatched software.
Works with other CalHFA entities to ensure seamless deployment and accurate communications to CalHFA staff, internal and external.
Enterprise Content Management Support:
Reviews and analyzes current content management practices that support business processes.
Identifies and troubleshoots issues and root causes in the ECM environment to identify opportunities for improvement and presents findings to the ECM Administrator and Implementation Team.
Works with the IT staff to support the Microsoft 365 environment and tests new features before they are deployed for Agency use.
Working Conditions:
Prolonged sitting
Work in a high-rise building when onsite
Use a computer keyboard and read from computer screens several hours a day
Be able to lift and carry up to 20 lbs.
Application Instructions:
Our next step involves a comprehensive review of all applications and resumes received. Following this assessment, selected candidates will be invited to apply through our client’s portal for further consideration.
The Client’s application portal is a crucial part of the application process, allowing streamlined communication and the facilitation of a more in-depth evaluation of your qualifications. You will receive instructions on how to access and complete the next stage of the application through the portal if your initial application aligns with our requirements.
#J-18808-Ljbffr