Sr Sales Operations Program Manager

Santa Clara, CA, United States

Job Description

What you get to do in this role:

Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.

Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

Ensuring comprehensive planning including post sale readiness

Define & manage KPI’s (leading, lagging indicators) across product lifecycle

Accountable for identifying and driving action plans cross-functionally to improve KPI’s

Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects

Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

Lead NPI launches, refining & optimizing processes

Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

Deliver progress updates to stakeholders and leadership

Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications:

Qualifications

To be successful in this role you have:

Proven experience in product release management and launching SaaS offers

Strong program/project management skills & strong facilitation skills

Leading diverse, high performing matrixed teams

Highly analytical, fact driven, and process orientated mindset

Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results

Well-versed in SaaS business processes and customer lifecycle.

Ability to challenge the status quo and develop mindshare to drive towards a common goal

Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

JV20

For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

Qualifications

**To be successful in this role you have:**

* Proven experience in product release management and launching SaaS offers

* Strong program/project management skills & strong facilitation skills

* Leading diverse, high performing matrixed teams

* Highly analytical, fact driven, and process orientated mindset

* Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

* Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results

* Well-versed in SaaS business processes and customer lifecycle.

* Ability to challenge the status quo and develop mindshare to drive towards a common goal

* Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

* Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

JV20

For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. [Click here](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [[email protected]](mailto:[email protected]) for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. [Click here](https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the [ServiceNow Careers site](https://www.servicenow.com/careers.html).

From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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