Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Inspire Home Loans
Newport Beach, CA, United States
Description Position at Inspire Home Loans About Inspire Home Loans As the proud affiliate lender of Century Communities-one of the nation's largest homebuilders and industry leader in online sales-we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriv
Job Source: Inspire Home LoansThe Ladders
Newport Beach, CA, United States
Description Position at Inspire Home Loans About Inspire Home Loans As the proud affiliate lender of Century Communities-one of the nation's largest homebuilders and industry leader in online sales-we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriv
Job Source: The LaddersLendistry
Tustin, CA, United States
EXECUTIVE SUMMARY OF RESPONSIBILITIES The Employee Engagement Manager will have a passion for making a difference and influencing the positive journey of Lendistry Team Members. Highly emotionally intelligent, this operational professional will be able to recognize and respond to the needs of the Lendistry organization appropriately and skillfully
Job Source: LendistryThe Habit Burger Grill
Irvine, CA, United States
Job Description JOB SUMMARY The Habit Burger Grill is looking for a Director, Performance & Customer Engagement Marketing who is innovative with a growth mindset, and agile to manage a wide range of marketing initiatives for the brand. Reporting to the Chief Marketing Officer, the primary focus of the Director, Performance & Customer Engagement M
Job Source: The Habit Burger GrillThe Habit Burger Grill
Irvine, CA, United States
Job Description JOB SUMMARY The Habit Burger Grill is looking for a Director, Performance & Customer Engagement Marketing who is innovative with a growth mindset, and agile to manage a wide range of marketing initiatives for the brand. Reporting to the Chief Marketing Officer, the primary focus of the Director, Performance & Customer Engagement M
Job Source: The Habit Burger GrillUnited Collective
Huntington Beach, CA, United States
Company Description ROX United is an award-winning independent public relations agency and influencer marketing firm that fuels and amplifies cultural conversations. The company, part of the UNITED COLLECTIVE communications group, conceives innovative ideas and creates memorable campaigns and experiences that are tailored to clients' needs. The fu
Job Source: United CollectiveAvantiico
Irvine, CA, United States
Dynamics 365 Customer Engagement Consultant Avantiico is looking for an experienced Dynamics 365 Customer Engagement consultants to work within consulting teams assisting large brands build new business platforms using Microsoft technology. The position will act as a business solution subject matter expert for customers and internal teams on Micro
Job Source: AvantiicoCalifornia Department of Education
Irvine, CA, United States
Requirements / Qualifications * Meet job requirements as listed above. • Possess a Master's Degree, equivalent, or higher. • Bilingual Preferred (English and other language) • Ability to regularly travel long distances and stay overnight within the US and internationally. • Possess a valid California Driver's License and obtain a US passport (or o
Job Source: California Department of EducationNewport Beach, CA, United States
Description
Position at Inspire Home Loans
About Inspire Home Loans As the proud affiliate lender of Century Communities-one of the nation's largest homebuilders and industry leader in online sales-we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and rewarding career.
Benefits We Offer
Team members enjoy an excellent benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off and sick leave, plus home and mortgage discounts. We also offer competitive salaries with the potential for discretionary bonuses and/or commission structure (depending on the position).
We Hire the Best
Our mission of insuring A Home for Every Dream™ is only possible with the best talent in the industry. If that's you-if you're a self-starter, changemaker and thoughtful collaborator ready to take their career to the next level-then apply today!
What You'll Do:
The Director of Customer and Employee Engagement is responsible for managing all customer service-related initiatives, including resolving consumer complaints. In addition, this position focuses on improving employee engagement activities for all of Parkway Financial Group from onboarding through the total employee experience.
Maintain and manage relationships with all senior leadership within financial services and our builder partner.
Manage IHL's customer engagement initiatives including but not limited to pre-close/move-in survey management.
oversee The Inspire Experience - customer satisfaction touch points which includes strategically working with customers to improve their overall home-financing experience.
Works with Parkway Title/IHL escrow/IHL Insurance to create an experience to mirror The Inspire Experience
Customer complaint resolution and escalate to Chief Compliance Officer, when necessary,
Partner with Century Communities' & IHL's Marketing Department to create campaigns to encourage potential buyers to purchase a Century Communities home and utilize Inspire Home Loans as their lender.
Work in tandem with management to create coaching plans for Loan Officers as related to customer service improvement.
Manage, strategize, and implement employee engagement initiatives including but not limited to, Company-wide communications and engagement activities to increase morale.
Participate in new hire training/on-boarding for Parkway Financial Group (Century Communities Affiliated Companies, IHL, Parkway Title and IHL Insurance).
Supports Century Communities' "How to Buy A Home Workshop" by assisting facilitating the events whenever needed. Provides daily, weekly and monthly reporting to the business on Eilant customer satisfaction, sales status reports, builder financial incentives, and reports as needed on demand.
Perform other duties as needed or assigned.
What You Have: Bachelor's degree or equivalent combination of education and experience is required.
10+ years of experience in the financial services industry with a customer service focus.
3+ year of proven employee engagement activities to boost morale.
Active NMLS License, residing state and able to obtain additional states as necessary.
Knowledge of the entire life cycle of a loan experience from pre-qualification to post-closing.
Well versed and up to date on all credit trends.
Up to date knowledge of all state and federal mortgage regulations (FCRA, ECOA, RESPA, TILA).
Expertise of Loan Origination Systems (Encompass, nCino).
Well versed in Microsoft Office Suite, Canva & Other Editing Software.
Creative thinking and ability to implement ideas.
Excel in public speaking/presentation skills.
Superior verbal and written communication skills.
Forward thinking & deadline driven.
Ability to multi-task in a fast-paced environment.
Flexible and able to prioritize.
Self-motivated and independent.
Systems the position will be working in: (below is an example) Microsoft Office Suite, including Word and Outlook
Encompass
Simple Nexus/nCino
Canva and/or other editing software
Eilant Transport
License Requirements : (Driver's license, Real estate broker or agent, GC license) NMLS State license
Physical Requirements: (below is an example) Ability to lift up to 25 pounds
Climbing up and down stairs
Stooping/bending
Compensation: Inspire Home Loans intends to offer the selected candidate an annual pay rate in the range of $115,000-$140,000 with the potential for an annual incentive. Actual offers will be based on a variety of factors including experience. Employees will have access to paid time off, medical, dental, vision, basic life insurance and the Company's 401k plan.
#LI-TB1
Email Alert for Director of Customer and Employee Engagement jobs in Newport Beach, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.