Director of Account Management

Chicago, IL, United States

Are you energized by crafting great relationships? Are you a builder who thrives on fast-paced, high-impact work? Are you driven to change the standard of care in women’s health?

The Lactation Network is hiring a Director of Account Management . The ultimate player-coach, you and your team will work directly with our lactation consultant partners to ensure they’re making the most of TLN’s services. Owning LC activation and retention metrics, you know how to build lasting relationships and champion practitioner needs throughout the organization. TLN is at an exciting stage of its growth journey, and you will play a critical role in shaping the LC Account Management team while expanding our high-touch capabilities for TLN’s lactation consultant partners.

We are a small, tight-knit, purpose-driven organization with aggressive growth goals in 2023 and beyond. We don’t have all the answers and we don’t expect you to, either. We do expect you to be curious, hardworking, and striving to be your best self.

Breakdown of the role People leadership (40%). You thrive on a culture of excellence, trust, and autonomy—and you know how to foster that culture on your team of individual contributors as we grow. You’re not afraid to roll up your sleeves as you develop relationships with key accounts.

Lactation consultant partner management (30%). You’re a strategic and innovative thinker with a broad understanding of TLN’s practitioner offerings and a forward-thinking mindset to set the team up for future opportunities. You exhibit strong project and people management skills. As our senior LC partner lead, you’ll own LC partner activation and retention while supporting TLN’s broader strategic goals.

Relationship growth (30%) . Owning activation and retention among our LC partners, you’ll work with TLN leadership to identify growth metrics to support these key business goals.

What you’ll do

Reporting directly to our VP of Consultant Relations, you’ll have the chance to build a small, agile team while setting and implementing the LC partner experience vision. Drive LC activation. Owning LC activation, your team’s core metric will be growing monthly visits among our existing LC partners.

Build and support your team. You have deep experience scaling and leading a team focused on customer activation and retention.

Represent the voice of our partners. You understand that a contract signature is only the first step in a successful LC partnership. As part of the LCR team, you’ll take ownership of a consistent and positive LC partner experience across all touchpoints of their TLN journey while acting as a conduit of LC needs with our product, marketing, and operations teams.

Build relationships. Drawing on your executive presence, high EQ, and impressive follow-through, you’ll build authentic relationships with our partners while inspiring the TLN team to turn great ideas into reality.

Identify growth opportunities. The ultimate business partner, you’ll thrive helping our LC partners spot opportunities to scale their practices as they deliver life-changing lactation care to families across the country.

What we expect from you

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 7+ years of experience in similar customer-facing positions (e.g., Account Management, Client Success, Sales, Consulting, etc.)

3 years at a digital health, healthcare wellness/benefits, or insurance company

Outstanding communication skills (verbal and written) with the ability to influence and build consensus

Ability to approach problems with creativity and curiosity

A growth mindset

A bias for action

Close attention to detail

High EQ

The ability to inspire

Poise under pressure

What we’d also love to see Activation and retention metric ownership

Experience in high-growth organizations

A Chicagoland home address (we’ll happily consider remote candidates, too)

What you can expect from us Unlimited PTO. We work hard. We’re passionate about what we’re building together. We also have lives outside work.

Healthcare benefits. Medical plus voluntary vision, dental. (We are a healthcare company, after all.)

401(k) with 4% employer match. We’re planning for the future—and we want to help you do the same.

Remote-first culture. We are a distributed, remote-first team. We also like spending time together in our Chicago office and have a flexible in-office culture for those who wish to return to work in-person.

Mindfulness and meditation app. You’ll have complimentary access to the leading app for meditations, sleep stories, and other wellness resources.

Recharge. We have one designated “no meeting day” each week so you can take a break from videoconferencing and have some quiet time to focus.

Professional development. We invest in our team by offering every employee access to a professional development budget.

Competitive compensation. We’re looking for top talent.

A growth environment. The sky’s the limit.

About The Lactation Network

The Lactation Network is setting a new standard for parents and lactation consultants alike. At TLN, our movement goes beyond any single outlet or tool. We activate education, connection, and advocacy to foster the new network of inclusive care between parents and IBCLCs; the network where every caregiver has the resources to thrive. TLN is powered by the largest network of IBCLCs in the country. Together, we are here to make sure families get the expert insurance covered lactation care that they deserve.

The Lactation Network is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note that TLN interview requests and job offers only originate from an @TLN.care email address (e.g [email protected] ). TLN will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone.

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