DIRECTOR OF OPERATIONS – WESTIN HOTEL CRYSTAL CITY
Arlington, VA, United States
Description
Reports To: General Manager
Supervises: Operational department heads
Job Purpose: The Director of Operations is responsible for overseeing the day-to-day management of all hotel operations. They will oversee all departments in the food and beverage and rooms division, assisting department managers and staff in each of these departments, strategically planning and efficiently resolving issues.
Job Responsibilities
Ensure service to all guests follows established standards, is consistent, efficient and courteous.
Assist in developing annual budget and preparation of departmental action plans.
Participate in weekly forecasting and scheduling, operations meetings and daily reviews.
Regularly review operating results, guest comments and to take immediate corrective action if required.
Maintain high visibility and positive relationships with associates and guests.
Write and submit objectives to be accomplished for the forthcoming quarter prior to the start of that quarter for all departments.
Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
Direct the property operations in General Manager’s absence.
Any other duties as assigned.
Job Skills
Strong organizational, written and verbal skills required. Must be able to present information in front of large groups of people.
Strong leadership, high customer service and relationship building skills are required.
Microsoft Suite experience required to include Outlook, Word, Excel, Powerpoint, Teams, Sharepoint, etc.
Experience working with property management systems (PMS) required. Experience with multiple brands is preferred.
Requirements
Education
Must have a bachelor’s degree. Hotel Management or Business Admin degree preferred.
Experience
A minimum of 5 years of experience in hotel management is required. A minimum of 2 years of experience as a hotel department head or Executive Committee is required.
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