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Guest Services Full Time

San Antonio, TX, United States

Job Summary:

At K Charles & CO Salons and Salon Syzygy you are the first and last point of contact for every guest’s visit. You are the “concierge” of K Charles & CO Salons and Salon Syzygy. You are to exceed each guest’s expectations - their experience begins when they make that first phone call or walk in the door. Your ability to welcome with sincerity, to assure timely service, and provide personal attention to each guest’s needs is critical.

A smile on your face and in your voice and eye-contact is a must!

You are responsible for efficiently selling products, hours, up selling service, and closing retail sales. You are the front line for generating lucrative gift certificate sales and accurately reserving dates and times for services. Your knowledge and ability to assist guests with appropriate information regarding Aveda products will support an overall positive guest experience.

Compensation:

Associate:

Hourly Pay: $12-$13

Annual Raises may be awarded based upon performance and company profitability.

Potential for retail sales bonus

Part Time (25-30 hours per week) and Full Time (37-40 hours per week) positions available. Overtime may be necessary, depending upon the needs of the company and/or to fill in for under-staffing.

Health Insurance, 401 K and other company benefits as outlined in benefits package.

Company-paid training which may require travel.

Expectations:

High School or equivalent education

Retail Sales / Service, Call Center, and/or Customer Service experience a plus

Excellent references and background check

Basic computer skills (will train on Millennium software) and phone skills

Knowledge of customer service etiquette (will train in Aveda protocols)

Work Mon– Sat, varied shifts.

Walk and/or stand most of the workday

Perform light cleaning duties such as dusting shelves and arranging product

Stock shelves as needed

Ability to lift/move 20 to 30 pounds of product

Ability to perform phone/computer tasks from seated position for most of an 8-hour day when assigned

Excellent customer service skills and friendly, personable nature

Consistent positive attitude toward guests, as well as team members

Willingness to accept constructive criticism and guidance as a gift

Dependability and reliability

Ability to multi-task and work well with minimum supervision

Maintain a patient, cheerful demeanor at all times

High energy motivated to provide quality service and promote product sales

Love of retail sales and desire to excel in this skill

Duties:

Greet guest, coordinate services and accept payment at completion

Complete on-site appointment scheduling (reservations)

Possess in-depth knowledge of Aveda products in order to educate, inform, and retail product (training is provided)

Constant awareness of guest/service provider interaction

Open/close Salon/Institute according to shift assigned

Use of proper verbiage at all times

Deal with front desk, retail sales, and scheduling stress

Convert client needs into appointment reservations or sale of product

Confirm upcoming appointments and reschedule when necessary

Awareness of team-member time management challenges

Coordinate services according to company policy

Troubleshoot and problem-solve scheduling challenges

Provide accurate directions to all locations

Apply

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