Vice President for Operations

Silver Spring, MD, United States

Position Description

EnCompass LLC is seeking a Vice President for Operations (VP Ops) to join our Executive Team based in the Silver Spring, MD , office, reporting to the Sr. Vice President, Finance and Operations (SVP). The VP Ops is responsible for overseeing multiple aspects of the company’s operations ensuring efficiency, scalability, and alignment with the company’s goals. In partnership with the business and management operations teams, the VP Ops will work collaboratively with the full Executive Team to deliver on the company’s mission and objectives. The VP Ops must be a capable administrator and problem solver, with demonstrated staff leadership experience, responsive customer service, excellent organization skills, business financial acumen and proven success in recruiting, building, leading, and managing a strong, diverse team within a complex organization.

The VP Ops will take ownership to ensure the communications, talent acquisition, information technology, knowledge management, security, project operations management, facilities, and related business operations of the company run effectively and efficiently in a manner that allows staff to deliver high-quality technical service.

This is a full-time position located at the EnCompass principal office in Silver Spring, Maryland, and follows the EnCompass flexible hybrid work model with split time between telework and the office, with the expectation of at least two to three days per week in the office. Due to the needs of the role, only qualified candidates residing in the DC metro area will be considered.

Must be legally authorized to work in the US for any employer without sponsorship for a work visa or permit .

Position Duties and Responsibilities

Essential functions:

Executive Leadership (as part of the EnCompass Executive Team)

Contribute to developing and implementing the strategic goals of the company

Ensure effective, ethical, and profitable business practices across the company

Develop and communicate policies, priorities, systems, and activities, and collaborate to address issues of company culture, practices, and efficiencies

Foster an energetic and appreciative work culture that encourages collaboration, teamwork, and mentorship

Consistently model, reinforce, and hold self and others to living EnCompass values

Manage risks that could impact EnCompass’ reputation, operational viability, and security

Strategy, Vision, and Leadership

Exemplify strong, supportive, and empathetic leadership ensuring that corporate functions under their supervision effectively partner with and support client-facing units to provide exceptional, high-quality technical services

Build function leaders who are responsive to internal and external client needs, facilitate collaborative problem solving, and ensure compliance with relevant regulations

Provide strategic advice and guidance to the Executive Operations Team

Contribute to the development of the company's strategic goals and objectives; play a key role in developing an operations plan, monitoring progress against it, and translating the organization's operations strategy into actionable and cost-effective steps for growth

Implement company-wide goal setting, operations performance management, and annual operations planning

Analyze internal operations, support and communicate best practices in functional areas, and identify areas for resource and process enhancement

Implement business strategies and plans that align with the short- and long-term objectives of the organization, developed in tandem with the Executive Team

Build and maintain trusting relationships with key stakeholders, clients, and partners

Company Operations

Oversee company operations functions to minimize risks and ensure consistency in administrative processes and procedures across the company

Oversee development and updating of corporate policies and procedures

Assess and implement technology systems and platforms to maximize collaboration and efficiency among operations functions

Supervise team leads for the following: Communications, IT, Knowledge Management and Learning, Operations, Talent Acquisition

Oversee and support international project operations including office start-up, closeout, and day-to-day home office support as needed

Manage the principal office lease and provide facilities oversight

Lead and oversee security systems including planning for overseas emergency crisis response, personnel security, and travel

Communications (internal services and/or external):

Engage in strategic planning, organization, and direction of the company communications function and services

Monitor and update the company’s externally-facing Marketing and Strategic Communications Plan

Information Technology:

Oversee and support the IT operation and strategy in all functional areas, including service desk support, IT policies and best practices, cyber security, network management, hardware and software implementation and maintenance, and system configuration, ensuring consistent use of technology across the organization

Oversee the management of IT tools that enhance the effective delivery and the growth plans of the organization

Knowledge Management:

Support development of approaches and strategies to ensure EnCompass leadership, staff, teams, and departments have the knowledge, information, contextual understanding, and necessary relationships to inform decision-making and meet emerging and current business strategy and demands

Support the implementation of effective adaptive learning initiatives and knowledge-sharing platforms

Facilitate close coordination and collaboration between IT and the KM&L teams

Finance:

Provide support to CFO and Operations Team on annual project projections

Regularly review project profitability and ensure projects are maximizing profit and spend rates to support annual projections

Talent Acquisition

Partner with the company’s leaders and head of Talent Acquisition to assess needs and support development of talent acquisition solutions to meet staffing needs

Support design and execution of talent acquisition strategies that enhance the organization's visibility/reputation in key recruiting markets

Collaborate with team lead to monitor recruitment trends to stimulate future recruitment activity and improve talent acquisition process and programs that support diversity and inclusion strategies

Partner with company leaders to identify staffing and recruiting forecasting, priorities, trends, and strategies

Manage and oversee vendor and subcontractor relationships as they relate to the company’s business operations

Ensure effective administration of company’s compliance obligations with state, federal, and international laws and policies and liaise and coordinate as needed with colleagues and external counsel on international compliance requirements and other business administration tasks, including timely filings and reporting

Collaborate with the Business Development team to integrate project operations seamlessly into technical proposals, project management plans, and cost proposals

Personnel Management

Recruit, hire, and supervise relevant senior level staff, and provide high-level guidance on management, supervision, and technical matters

Oversees quality performance of staff across all teams within company Operations

Position Requirements

Qualifications

Academic Qualifications

Minimum of master’s degree and 16 years of experience; or bachelor’s degree and 18 years of experience; or associate’s degree and 20 years of experience: or High school diploma and 22 years of experience.

Degree in business administration, international development, or related field

MBA preferred

Experience and Skills

Minimum of 12 years of experience overseeing operations within a US government contracting environment.

At least 8 years of experience in a senior-level managerial role

Demonstrated experience in the field of international development

Experience working with a variety of international donor organizations, including those in the private sector

Experience working with USAID preferred

Prior history of holding oversight for cross-departmental functions, including recruitment, project management, security, and/or information technology required

Experience managing support vendors, subcontractors, and contractors

Familiarity of the Federal Acquisition Regulations (FAR) strongly desired

Exceptional leadership ability across all functions, including relationship building, agility and adaptability, proactively identifying opportunities for innovation and creativity, staff and team member motivation, collaborative but strong decision making, conflict management and productive resolution, negotiation, and critical thinking

Strong budgeting skills

Proven critical thinking and problem-solving skills along with the ability to work well under pressure within a highly demanding environment

Attention to detail, accuracy and strong organizational skills

Strong communication skills, including high level of competence in written and oral communication, as well as persuasive and analytical communication

Fluency in English required

Extensive experience supervising staff and teams, and managing teams to work collaboratively in a productive and positive manner

Strong interpersonal skills and ability to interact with individuals at all levels and from diverse cultures

Ability to work sensitively in multi-cultural environments and build effective working relations with clients and colleagues

Strong relationship management skills

Ability to influence with and without authority, establishing trust and rapport, and developing consensus amongst diverse perspectives to reach creative solutions

Strong problem-solving skills

Ability to think strategically and integrate diverse information from varied sources into conclusions and recommendations

High levels of honesty and integrity

Proficiency using Microsoft Office Suite (especially Word, PowerPoint, Excel, SharePoint, and Outlook)

Proven ability to work in an affirmative, strengths-based environment and to guide others in using an affirmative and positive approach

How to Apply

Please submit CV and cover letter, and complete the application on line, in order to be considered for this role.

The pay range for this role allows for the wide variety of factors that are considered in making compensation decisions including, but not limited to skill sets, experience and training, certifications, and other business and organizational needs. At EnCompass, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $180K–$220K.

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.

For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

EEO is the Law & EEO is the Law Supplement , Pay Transparency Nondiscrimination Provision

VEVRAA Notice

At EnCompass, our internal motto is "work that fits your life". Among other things, we offer the following Total Rewards Benefits* to eligible US Staff:

Multiple options on Healthcare insurance

Company paid Dental & Vision coverage

Company paid term life insurance, AD&D Insurance, and Disability insurance

Supplemental life insurance

Flexible Spending Account (Health care and Dependent care FSA)

401K with an Employer match

Hybrid/Remote work privileges

Flexible work schedules

Free EAP & ERP

Paid Parental Leave

Training and Professional Development resources and funds

Generous PTO, increases with years of service

11 paid Holidays (2 of which are floating), including Juneteenth

Paid Bereavement Leave

Charitable Donation Match

Pet insurance

Equity & Belonging support

Commuter Benefits

*Certain benefits are subject to restrictions depending on location, job requirements and employment status

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