Information Systems Specialist III

Oakland, CA, United States

The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.

Join the dynamic team at the City of Oakland Information Technology Department (ITD)! Dive into an exhilarating, fast-paced setting where innovation drives digital transformation across the city. We foster a supportive, vibrant, and dedicated atmosphere, empowering you to contribute meaningfully to the community we serve!

We are looking for someone who is: A customer-oriented, critical thinker. You will be responsible for generating technical solutions with the customers best interest at the center of the resolution.

Technically and professionally aware. You will need a consistent awareness of the technology needs of each customer and perform job duties as a professional.

An adaptive problem solver. You will devise creative solutions to problems, employing non-traditional approaches when necessary due to budgetary or resource constraints.

Knowledgeable in project management. You will be responsible for project management duties, including overseeing projects and providing guidance to other staff members involved.

Highly ethical. You will handle sensitive and confidential information, including passwords for high-level staff. Protecting privacy and data is paramount to this role.

A good leader. You will demonstrate leadership capabilities by directing other staff members when necessary.

An exceptional communicator, both in written and verbal channels. You will possess remarkable written and verbal communication abilities, allowing you to effectively convey information to customers in a clear, easily understandable manner.

What you will typically be responsible for: Providing hardware and software troubleshooting support to departmental staff.

Handling IT requests from departmental staff, including computer and software issues.

Promptly responding to inquiries and providing satisfactory conclusions.

Providing effective resolutions to reported issues.

Addressing higher-tier, more complex IT issues.

Giving guidance and direction to other team members.

A few reasons you might love this job: You will be working in a fast-paced learning environment.

You will act as a lead in a team environment.

You will be utilizing your technological skillset to fulfill various requirements.

You will have the ability to cultivate a strong work-life balance.

A few challenges you might face in this job: You will need to balance your available capacity with fluctuating demand.

You will need to manage your volume of work and be responsible for navigating competing priorities with challenging timelines.

You  will be responsible for providing effective responses and resolutions.

Competencies Required:

Critical Thinking:  Analytically and logically evaluating information, propositions, and claims

Decision Making:  Choosing optimal courses of action in a timely manner

Professional & Technical Expertise:  Applying technical subject matter to the job

Using Technology:  Working with electronic hardware and software applications

Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment

Attention to Detail:  Focusing on the details of work content, work steps, and final work products

Innovative Problem Solving:  Identifying and analyzing problems in order to propose new and better ways of doing things

Professional Integrity & Ethics:  Displaying honesty, adherence to principles, and personal accountability

Oral Communication:  Engaging effectively in dialogue

Writing:  Communicating effectively in writing

Customer Focus:  Attending to the needs and expectations of customers

Professional Impact : Presenting self as a positive representative of the organization

Coaching & Developing Others : Supporting others in stretching and expanding their capabilities

Delegating : Sharing responsibility, authority, and accountability

Teamwork:  Collaborating with others to achieve shared goals

Read the complete job description by clicking here:  Information Systems Specialist III

Click on the link below to see a video on what it's like to work for the City of Oakland!

Working for the City of Oakland   This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.

Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable:

Education and Experience:

A Bachelor's degree from an accredited college or university in Information Technology, Information Management, or a related field, and three (3) years of hands-on professional experience in systems administration. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable.

OR

Five (5) years of progressively responsible work experience in performing analysis, installation, and support of computer system hardware/software, mobile devices, and networks. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable.

License or Certificate / Other Requirements:

Possession of a valid California Driver's License.  Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.

Desirable Qualifications:

Microsoft MCSE or other relevant certification

Experience with Windows operating systems.

Experience with ServiceNow and Active Directory.

Experience with a focus on customer service.

Experience with the procurement of new equipment and software.

Experience with PC and laptop configuration.

Experience with Microsoft and Office 365 programs.

The Recruitment Process:

The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position.

Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas.

Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.

In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.

For this recruitment, all qualified applicants will be sent a writing exercise, which will then be evaluated and rated by subject matter experts.  The tentative date that the writing exercise will be sent to you for completion is the week of June 24, 2024 .

For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame.

Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.

The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.

What’s in it for you? Work/Life Balance : 37.5 hour work weeks, and a flexible/hybrid remote schedule

15 paid holidays

Vacation – 2 weeks per year minimum with the ability to accrue more depending on public sector years of service

Retirement – CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security

Health – The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans

Dental – The City of Oakland pays for Delta Dental full premium for employees and eligible dependents

Vision – The City of Oakland pays for VSP full premium for employees and eligible dependents

Sick leave – Employees accrue 12 days per year

Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k)plan

Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & possible Telecommuting.

Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.

Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system.  APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:

http://agency.governmentjobs.com/oaklandca/default.cfm.

If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).

Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.  You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alanna Butler at [email protected] .

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