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SNI Companies
Denver, CO, United States
Job Description SNI has teamed with a valued client on a search for a Desktop Support professional. The Desktop Support professional will work with the IT infrastructure team to solve tickets for PC workstations, switches, printers and copiers. The Desktop Support professional will have to prioritize tickets and work to repair, track inventory and
Job Source: SNI CompaniesSmart TechLink Solutions Inc.
Denver, United States
Associate will identify, deliver, and install electronic equipment at end user desks. They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues. This position will also keep accurate inventory, as well as maintain a neat and orderly stock room. They will do some light end user one on one t
Job Source: Smart TechLink Solutions Inc.Red Knight Solutions, LLC
Denver, CO, United States
Red Knight Solutions is currently seeking a Desktop Support Specialist in Denver, CO. This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our abi
Job Source: Red Knight Solutions, LLCRed Knight Solutions, LLC
Denver, CO, United States
Red Knight Solutions is currently seeking a Desktop Support Specialist in Denver, CO. This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our abi
Job Source: Red Knight Solutions, LLCAmpcus
Aurora, CO, United States
Backfill for R.P, Troubleshooting workstations and connectivity for devices. Dell, Mobile devices, printers. Project support. Knowledge of Epic and iOS devices (iPads and iPhones). Experience 3+ years required. Preferred Skills: Epic. Contract Length: 4 months.
Job Source: AmpcusRed Knight Solutions, LLC
Englewood, CO, United States
Red Knight Solutions is currently seeking a Desktop Support Specialist in Englewood, CO. This is a full-time position with full benefit package - medical, vision, dental, and 401k. The pay will be $20.00(W2) . Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ab
Job Source: Red Knight Solutions, LLCRed Knight Solutions, LLC
Denver, CO, United States
Red Knight Solutions is currently seeking a Desktop Support Specialist in Denver, CO. This is a long-term potential CTH opportunity. The pay will be $18.00(W2) . The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our abi
Job Source: Red Knight Solutions, LLCSNI Companies
Denver, CO, United States
Job Description SNI has teamed with a valued client on a search for a Desktop Support professional. The Desktop Support professional will work with the IT infrastructure team to solve tickets for PC workstations, switches, printers and copiers. The Desktop Support professional will have to prioritize tickets and work to repair, track inventory and
Job Source: SNI CompaniesDenver, CO, United States
Company Description
Job Description
Top skills: Windows/Mac, Office 365, Cloud infra, Imaging, Troubleshooting etc.
Associate will identify, deliver, and install electronic equipment at end user desks.
They will also assist users with Video Conference meeting setup as well as troubleshoot any Video Conferencing issues.
This position will also keep accurate inventory, as well as maintain a neat and orderly stock room.
They will do some light end user one on one training to help users understand and adopt technology.
They will help employees with hands on IT issues but will also have to be able to direct IT support to an internal IT support desk.
Staff TechZone desk during office hours (09:00 AM PST to 5 PM PST). Hours may change to accommodate special company events
Use Service-Now to accept, work, and resolve incidents
Open incidents and requests in Service-Now
Communicate with internal IT employees and end users in an effective and professional manner
Be prepared to offer one on one training using already created training materials
Install electronic equipment including but not limited to carrying equipment, installing equipment, and removing old equipment as well as trash
Image laptops and desktops (Windows / Mac)
Assist with Video Conferencing setup, and troubleshooting
Desk setups, end user desk moves, and removal of electronic equipment
Strong organizational skills
Track, maintain, and organize electronic equipment stock. This includes, but is not limited to laptops, monitors, cables, headsets, adapters, and printers.
Exemplary customer service skills are mandatory, along with the ability to empathize with customers and their needs
Must be able to move at a quick pace
Must be able to prioritize several concurrent issues to address the most urgent first
Direct end users to an internal IT support desk for any duties not described above
Works with customer IT leadership to ensure any personnel problems that arise are handled and resolved within 90 days or automatic dismissal of individual resource will occur
Assist Customer US locale facilities team with local IT related needs
Assist users based out of US locale with their local IT related needs. Ex. Shipping of laptops, accessories etc.
Must be proficient in assisting customers users with their technical needs with the following devices: with laptop, desktop, desk phones, headsets, mouse, keyboard, mobile devices (iOS, Android), printing, faxing, scanning
Alert (when applicable) IT management of IT issues that may be developing in US office or global IT system. Ex: SSO is down, or no one can print in US office.
Prioritize the needs of VIP members
Shadow and familiarize with white glove
Qualifications
Additional Information
Abhishek Kumar
469 409 4080
Email Alert for Desktop/IT Support jobs in Denver, CO, United States
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