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Senior Manager, Sales Operations

Foster City, CA, United States

POSITION SUMMARY

Mirum Pharmaceuticals is searching for a Senior Manager, Sales Operations to support our commercial products and field organization. The Sales Operations Manager is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations solutions and processes, 2) Management of Field performance incentive program, 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Strong cross functional partner in support of commercial team.

JOB FUNCTIONS/RESPONSIBILITIES

Manage vendors in support of Mirum sales operations processes

Identifies relevant field KPI's and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities

Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data, transactional performance and secondary data sources

Collaborate with broader Commercial Partners to review data, improve existing processes, and identify potential beneficial new projects

Responsible for managing performance reporting and calculation of the field performance incentive program. Develop and produce the required reporting package to ensure timely payment of field team. Primary point of contact between Sales Management, Finance, and HR to ensure payouts are accomplished within established time frame

Work with cross-functional team to optimize and manage field team alignments, HCP targeting, and HCP engagement plans based on Sales Leadership direction

Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements

Manage Mirum Veeva CRM systems to full capabilities and enhance to support the field organization

Lead collaboration with Commercial Department partners to identify opportunities to improve technology and tools associated with field team business issues

Identify opportunities to integrate data across technology platforms and manage integration projects with business partners

Act as “technology contact” for field organization and effectively communicate feedback and issues from the field to IT, business owners and vendors, as appropriate

QUALIFICATIONS

Education/Experience:

Bachelor's Degree required

4+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry)

Knowledge, Skills and Abilities:

Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility

Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation

Experience managing and supporting Veeva CRM applications

Understands key pharmaceutical data sources and data structures to produce insights

Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions

Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required

Experience in programming (SQL, SAS or Python preferred)

Strong team player with ability to manage conflicting priorities

Demonstrated ability to work with many cross-functional partners

Ability to interact and communicate with all levels in the organization

Self-starter. Proactive in nature, actively participates and self-motivated

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Senior Manager, Sales Operations jobs in Foster City, CA, United States

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