Senior Manager, Sales Operations
Foster City, CA, United States
POSITION SUMMARY
Mirum Pharmaceuticals is searching for a Senior Manager, Sales Operations to support our commercial products and field organization. The Sales Operations Manager is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations solutions and processes, 2) Management of Field performance incentive program, 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Strong cross functional partner in support of commercial team.
JOB FUNCTIONS/RESPONSIBILITIES
Manage vendors in support of Mirum sales operations processes
Identifies relevant field KPI's and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities
Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data, transactional performance and secondary data sources
Collaborate with broader Commercial Partners to review data, improve existing processes, and identify potential beneficial new projects
Responsible for managing performance reporting and calculation of the field performance incentive program. Develop and produce the required reporting package to ensure timely payment of field team. Primary point of contact between Sales Management, Finance, and HR to ensure payouts are accomplished within established time frame
Work with cross-functional team to optimize and manage field team alignments, HCP targeting, and HCP engagement plans based on Sales Leadership direction
Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements
Manage Mirum Veeva CRM systems to full capabilities and enhance to support the field organization
Lead collaboration with Commercial Department partners to identify opportunities to improve technology and tools associated with field team business issues
Identify opportunities to integrate data across technology platforms and manage integration projects with business partners
Act as “technology contact” for field organization and effectively communicate feedback and issues from the field to IT, business owners and vendors, as appropriate
QUALIFICATIONS
Education/Experience:
Bachelor's Degree required
4+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry)
Knowledge, Skills and Abilities:
Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility
Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation
Experience managing and supporting Veeva CRM applications
Understands key pharmaceutical data sources and data structures to produce insights
Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions
Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required
Experience in programming (SQL, SAS or Python preferred)
Strong team player with ability to manage conflicting priorities
Demonstrated ability to work with many cross-functional partners
Ability to interact and communicate with all levels in the organization
Self-starter. Proactive in nature, actively participates and self-motivated
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